Victim advocate serp_jobs.h1.location_city

The scheduled hours are Monday thru Friday 8am-4 : 30pm with 1 Saturday per month.

Job Purpose

The Patient Advocate supports uninsured and underinsured patients by helping them access financial assistance through state programs, hospital assistance programs, and federal benefits such as SSI / SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

Duties and Responsibilities

Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI / SSDI

Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information

Identify eligibility and collect required documentation

Submit and track applications with the local assistance offices

Provide support for Marketplace insurance when applicable

Maintain accurate records and meet productivity goals

Verify and update insurances

Other duties as assigned

Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Understand and comply with Information Security and HIPAA policies and procedures at all times

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

High school Diploma or equivalent is required, healthcare-related degree preferred

2–3 years of experience in a customer service preferred

Bilingual in Spanish (spoken and written skills) a plus

Ability to work at various client sites as needed

Ability to work independently and be detail-oriented

Ability to use the internet and learn databases

Ability to meet monthly productivity goals

Proficiency in Microsoft Office Suite

Strong interpersonal skills, ability to communicate well at all levels of the organization

Strong problem solving and investigative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses

High level of integrity and dependability with a strong sense of urgency and results oriented

Excellent written and verbal communication skills required

Gracious and welcoming personality for customer service interaction

Working Conditions

Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

Physical Demands : While performing the duties of this job, the employee is required to move around the work area; light lifting required; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.

Mental Demands : The employee must be able to follow directions, collaborate with others, and handle stress.

Work Environment : The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.