Video engineer serp_jobs.h1.location_city

Join to apply for the

Video Conferencing & Collaboration Engineer

role at

Empower Pharmacy

Position Summary

This role ensures the seamless operation of the Cisco Webex platform across enterprise conference rooms, enabling collaboration and communication that drives organizational performance. By managing integrations, security, and user experience, this role empowers teams to stay connected and productive while safeguarding compliance with regulatory requirements. This position offers the opportunity to shape a modern digital workplace that supports innovation and efficiency across the company.

Duties and Responsibilities

Lead the administration of the Webex platform through Control Hub by strategically managing user accounts, licensing, and global configurations to maximize efficiency and ensure platform reliability.

Deliver expert Tier 2 and Tier 3 technical support, diagnosing and resolving complex issues across Webex Meetings, Messaging, and Calling, while driving root cause analysis and implementing preventative measures.

Design, implement, and optimize advanced configurations for Webex conference rooms tailored to business needs.

Drive seamless integration of Webex with enterprise systems such as Microsoft 365, Active Directory, CRM platforms, and SSO, ensuring interoperability, secure access, and streamlined workflows.

Monitor and analyze platform performance and adoption using Webex analytics, generate actionable reports for leadership, enforce compliance with regulations including HIPAA and GDPR, and proactively manage updates, patches, and system upgrades.

Knowledge and Skills

Strong troubleshooting, communication, and customer service skills with the ability to resolve complex collaboration platform issues and communicate effectively with diverse stakeholders.

In-depth knowledge of Webex Control Hub.

Strong knowledge of identity management systems such as Azure Active Directory, SSO, and integrations with enterprise systems, combined with a strong understanding of VoIP, networking concepts, and Quality of Service.

Key Competencies

Customer Focus : Build strong customer relationships and deliver customer‑centric solutions.

Optimizes Work Processes : Apply most effective and efficient processes to get things done, focusing on continuous improvement.

Collaborates : Build partnerships and work collaboratively with others to meet shared objectives.

Resourcefulness : Secure and deploy resources effectively and efficiently.

Manages Complexity : Make sense of complex, high‑quality, and sometimes contradictory information to effectively solve problems.

Ensures Accountability : Hold self and others accountable to meet commitments and objectives.

Situational Adaptability : Adapt approach and demeanor in real time to match shifting demands of different situations.

Communicates Effectively : Develop and deliver multi‑mode communications that convey a clear understanding of the unique needs of different audiences.

Values

People : Understanding and addressing the needs of our team, clients, and community to foster a culture of support and growth.

Quality : Commitment to excellence in every medication we produce.

Service : Serving others with every interaction with patients, providers, employees and stakeholders.

Innovation : Continuously exploring new methodologies and embracing technology to keep solutions at the forefront of pharmaceutical care.

Experience And Qualifications

Minimum 5 years of experience administering Cisco Webex for conference rooms.

Bachelor’s degree in computer science, information technology, or equivalent experience.

Cisco Certified Network Associate (CCNA); Cisco Webex certifications preferred.

Benefits

We offer comprehensive benefits to support your health, well‑being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more :

#J-18808-Ljbffr