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Audio Visual Service Coordinator

CTI has been a leading audio-visual provider for over 36 years. Since we began in 1988 our mission has been simple : to provide a fantastic customer experience.

At CTI our biggest asset is our people and we know that sometimes the most awesome employees dont fit the typical mold. If you are hardworking friendly and know the importance of fantastic customer service you could be a good fit at CTI. We have developed a collaborative and lively working environment where the best and the brightest audio visual experts show up to work each day ready to have fun and employ their passion for and knowledge of technology in everything they do. This creative atmosphere helps us apply and share our skills with our clients seeking quality high-end audio-visual and Conference Solutions.

So where do you fit in

We are looking for an Audio Visual Service Coordinator to join our operations team in our Detroit Branch located in Troy MI whose attitude skills and work ethic will embody our mission to provide a fantastic customer experience. Our service coordinators are sharp organized and friendly administrative professionals who work with our sales technical and accounting staff to help CTI meet our goal of providing a fantastic customer experience. We are looking for somebody dependable personable and enthusiastic who embraces any challenges that come his or her way. If this sounds like you we will provide the necessary training support and work environment to help you succeed. We take pride in our employees who are known in the industry as customer-focused problem-solvers who can get the job done.

These responsibilities will give you an idea but not a full picture of what you will do as a Service Coordinator as we work to embrace and capitalize on our employees strengths :

• Answer incoming calls from customers regarding service needs.
• Schedule service calls nationwide.
• Work with the operations team to schedule available techs for calls.
• Follow up with service calls to ensure customer satisfaction.
• Ensure that all service tickets are updated in our system.
• Initialize RMAs and work with our shipping and receiving departments to follow up.
• Other duties as assigned.

We value our culture above all and applicants who merely want to punch in their timecards every day are not what we are looking for. If you have the following traits you might be what CTI is looking for :

Experience :

Whats in it for you

At CTI we know our companys success is directly correlated to the success of our employees. So its fitting that we thrive on and encourage employee growth both professionally and personally. Our competitive compensation package includes :

CTI is an equal opportunity employer. We do not and shall not discriminate on the basis of race color religion gender age national origin disability marital status sexual orientation or military status in any of its activities or operations. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Required Experience :

IC

Key Skills

Routing Protocols,SAAS,System Design,Computer Networking,Visio,IP Networking,Autocad,Budgeting,Project Coordination,Document Management,Sales Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 35000 - 50000