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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy :

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Sr. Product Designer translates the wants and needs of stakeholders into visualizations that communicate the art of the possible for Product features and ideas. They manage the product design process by studying customer needs and creating solutions to deliver an appropriate experience. They explore solutions with the Product Management team by conducting experiments and creating minimal viable products and prototypes. They collaborate with Development teams to turn successful solution exploration ideas into Product features that achieve business outcomes.

Role Description

Efficiently create and present compelling visualizations for new product ideas.

Understand our strategic direction and business impact and communicate it to the rest of the team using new designs.

Understand our user's wants, needs, goals, and pain points.

Collaborate with Product Managers to analyze how product ideas tie in with customer needs and preferences.

Ensure the Product is structured to maximize user interaction and meet user needs.

Conduct experiments that help the Product Management team understand customers and better prove whether there is value in solving a particular problem.

Use experiments to quickly prove whether Product hypotheses are true or false.

Create no-code prototypes to learn whether specific user flows or features solve problems for users and allow them to achieve their desired outcomes.

Gather feedback from Product users and customers to improve the design of existing features.

Behaviors and Competencies

Analytical Thinking : Can synthesize complex data, identify patterns, draw insights, and present findings clearly and understandably.

Creativity : Can generate innovative ideas that significantly impact processes, products, or services.

Innovation : Can lead innovation initiatives, adapt to significant changes in project scope, and drive innovation across teams or departments.

Communication : Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.

Collaboration : Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.

Detail-Oriented : Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.

Time Management : Can consistently use time effectively, balance multiple tasks, and meet deadlines.

Problem-Solving : Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.

Training : Can proactively seek out areas of improvement, initiate training programs, and contribute to innovative learning methods.

Adaptability : Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.

Willingness to Learn : Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.

Skill Level Requirements

Basic understanding of graphic design principles, visual aesthetics, and web accessibility standards - Intermediate

Proficiency in utilizing creative design applications such as Adobe Illustrator, Photoshop, and Canva to create visually compelling graphics and designs - Intermediate

Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate

Experience in creating learning content using various authoring and design tools - Intermediate

Knowledge of fundamental instructional design theories and models, such as ADDIE and SAM - Intermediate

The ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Intermediate

Experience in using HTML and CSS for web design and development tasks - Intermediate

Other Requirements

Completed Bachelor's Degree required

10+ years of relevant Product Design or UX experience

Advanced instructional / e-learning certification such as ATD or IDOL preferred

Strong portfolio showcasing your past work and process

The estimated annual pay range for this position is $150,000 - $190,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M / F / Disability / Protected Veteran Status