Visual information specialist serp_jobs.h1.location_city
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Visual information specialist • west palm beach fl
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Technology & Information Manager Signarama
United Franchise GroupWest Palm Beach, Florida, USAjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelors degree in Information Technology Computer Science Business or related field; or equivalent experience. 5 years of progressive technology leadership experience ideally within a franchise or retail environment. Strong background in digital systems CRM management data integration and platform optimization. Proficient in Microsoft Office Suite Microsoft 365 administration Corebridge POS Zoho CRM tools Active Directory and system integration platforms. Familiarity with data visualization tools is a plus. MS-102 certification recommended. Additional industry certifications in cybersecurity or cloud administration are a plus. Experience with franchise systems business operations sales technology and customer experience platforms. Must be willing to travel occasionally. Competitive compensation Comprehensive training to hone your skills at our headquarters Travel opportunities Medical Dental Vision and Life insurance coverage Short- and Long-term disability insurance Generous time off and paid holidays 401(k) plan with company match Social gatherings and team building activities Leadership workshops for personal development Recognition for our top performers Philanthropy a chance to give back to the community
The Technology & Information Manager will support and oversee the day-to-day technology needs of the Signarama brand ensuring that platforms tools and systems run smoothly to support franchise operations. This role will help implement and maintain the brands digital roadmap coordinate with vendors manage integrations across POS ERP and CRM systems and assist with ensuring data security and infrastructure reliability. The manager will be hands-on in troubleshooting optimizing and improving the tools our franchisees depend on while also contributing ideas that drive efficiency and enhance network performance. This is a full-time office position based in West Palm Beach FL.
- Support the brands technology roadmap by helping to implement solutions that improve day-to-day operations and franchisee support.
- Coordinate and assist with technology projects from setup through post-launch troubleshooting while managing the tech support team and working with other departments as needed.
- Maintain relationships with technology vendors and partners including Corebridge Zoho RevScale and Gorilla Dash to ensure smooth operation and timely support.
- Assist with system rollouts user onboarding and platform integrations to ensure adoption and ease of use.
- Research and recommend practical technology updates that improve efficiency and franchisee success.
- Monitor and help maintain data accuracy across platforms using validation tools and processes.
- Support the scalability reliability and performance of systems across all franchise locations.
- Assist with cybersecurity and compliance practices including data protection access control and responding to basic incidents.
- Manage day-to-day functions of Microsoft 365 including email systems permissions and security settings.
- Track and report on key system metrics including support performance user adoption and training participation.
- Deliver and coordinate training sessions to improve franchisee technical knowledge and comfort with brand platforms.
- Supervise support processes for franchisees ensuring issues are logged tracked and resolved quickly.
- Gather user and franchisee feedback to recommend system improvements or escalate feature requests.
- Maintain and update reporting tools (Corebridge POS and Gorilla Dash) so they remain aligned with brand needs.
Qualifications :
Additional Information :
Once you become part of our amazing team of winners youll enjoy :
Join us at United Franchise Group a global leader for entrepreneurs!
Apply now!
All your information will be kept confidential according to EEO guidelines.
Remote Work : No
Employment Type : Full-time
Key Skills
Business Process,SQL,Active Directory,Information Technology,Database,Information Security,Infrastructure,ITIL,Project Management,Internet,ERP,Backup,Setup,hardware,Technical Support
Experience : years
Vacancy : 1