Vocational counselor • knoxville tn
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Job Summary/Position Overview
Under direction of community sales leadership, the Move-In Coordinator provides sales support and administrative assistance to prospective residents and resident families as part of the sales and marketing team.
Success in this role is measured by:
High degree of prospective resident and prospective resident family satisfaction
Excellent customer service metrics
Synergy and collaboration with community team managers
Successful sales and marketing efforts
Key Duties and Responsibilities:
Assist in maintaining up-to-date records of all communication with prospective customers using lead management system
Track each prospective resident from initial contact to the close, and finally, through the move-in
Maintain a strong knowledge of community’s unique selling points, including benefits and services provided to residents and rates
Maintain a strong knowledge of competitor information
In the absence of, but with guidance of the Senior Care Counselor, builds positive and trusting relationships with prospects by:
Listening to the needs of the prospect
Asking questions to acquire more information about the prospect’s situation and concerns
Presenting the benefits of the community to the prospect and explaining how the needs of the prospect can be met
Introducing prospects and their families to other associates, residents and families and providing opportunities for them to experience the benefits of the community
Inviting family members to become involved with the community through volunteer opportunities
Following up with prospects on a timely basis
Provide the prospective resident or resident family with all move-in paperwork and ensure that it is completed and returned within the specified time frame prior to move-in
Coordinate with the Resident Care Director to schedule an assessment with the resident as needed
Inform all departments and associates of the pending move-in date and the necessary information about the resident
Assist the resident and his/her family with the transition process through on-going communication, sensitivity and reassurance
Assist with planning and participate in sales initiatives and events
Schedule move-in meeting for new resident and coordinate the participation of required community team members
Other, related duties as assigned
Qualifications:
Previous administrative and/or customer service experience preferred
Positive, energetic and enthusiastic attitude, ability to work as a team member
Availability to work some weekends, some evenings and special occasions.
