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Voice over Jobs in Boston, MA

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Voice over • boston ma

Last updated: 1 day ago

Sr. Manager, Voice of Guest

Panera BreadNewton, MA, United States
$155,476.00–$217,667.00 yearly
Full-time

The Senior Manager Voice of Guest leads Panera's guest listening strategy, managing the relationship with our vendor, overseeing the analysis.This role partners closely with Marketing, Operations, ... Show more

Over the Road (Flexible Home time, guaranteed routes)

BLACK EAGLE EXPRESS LLCEverett, MA, US
Full-time
Quick Apply

Black Eagle Express LLC is a Winchester, KY-based flatbed Conestoga carrier operating new, fully equipped, and well-maintained trucks and trailers.We are hiring experienced OTR CDL-A drivers with f... Show more

Remote Voice Actor: CX Agent Voice Cloning (German) - AI Trainer ($50-$100 per hour)

MercorCambridge, Massachusetts, US
$50.00–$100.00 hourly
Remote
Full-time

Mercor is partnering with a leading AI research lab to build next-generation text-to-speech (TTS) systems capable of producing natural, expressive, and human-like voices.We are seeking **Germany-ba... Show more

Sr. Manager, Executive & Corporate Communications

Venturefizz Product Management CommunitySomerville, MA, United States
$115,000.00 yearly
Full-time

Manager, Executive & Corporate Communications.This role is located in Somerville, MA We are a hybrid work environment and are in the office 3+ days/per week.Tulip brings modern technology and AI i... Show more

Remote Voice Actor: CX Agent Voice Cloning (USA) - AI Trainer ($50-$150 per hour)

MercorNewton, Massachusetts, US
$50.00 hourly
Remote
Full-time

Mercor is partnering with a leading AI research lab to build next-generation text-to-speech (TTS) systems capable of producing natural, expressive, and human-like voices.We are seeking **USA-based ... Show more

Content Marketing Specialist

Plymouth Rock AssuranceBoston, MA, United States
$90,000.00–$115,000.00 yearly
Full-time

Plymouth Rock is seeking an innovative and strategically minded Digital Content Strategist to join our Marketing & Communications team.The ideal candidate brings a genuine passion for writing and c... Show more

Over-the-Road (OTR) Driver - Mail Hauling (B&B Trucking)

B & B TruckingCAMBRIDGE, MA, USA
Full-time

Over-the-road truck driver (OTR ) $0.OTR rotation is out for 3 weeks ( 21 Days ) and home for 1 week (7 days ).For more than 50 years, we've earned a solid reputation as a carrier for the U.B&B is ... Show more

 • Promoted

Over Night Food/Service

Taco BellSaugus, MA, US
Full-time +1

Looking for adults, 18 years and older, who can work after dinner and late nights.Schedules can start as early as 4:00pm or later.This shift has a wide variety of shift lengths, depending on part-t... Show more

Sr. Manager, Voice of Guest

PaneraNewtonville, MA, United States
$155,476.00–$217,667.00 yearly
Full-time

The Senior Manager Voice of Guest leads Panera's guest listening strategy, managing the relationship with our vendor, overseeing the analysis.This role partners closely with Marketing, Operations, ... Show more

Business Analyst Healthcare Voice Agents

SavianceBoston, MA, United States
Full-time

Business Analyst Healthcare Voice Agents.Position: Business Analyst (Healthcare Domain) Location: USA and India (Remote flexibility available) Employment Type: Full-time.Healthcare Domain Expertis... Show more

Remote Voice Actor: CX Agent Voice Cloning (German) - AI Trainer ($50-$100 per hour)

MercorSomerville, Massachusetts, US
$50.00–$100.00 hourly
Remote
Full-time

Mercor is partnering with a leading AI research lab to build next-generation text-to-speech (TTS) systems capable of producing natural, expressive, and human-like voices.We are seeking **Germany-ba... Show more

Remote Voice Actor: CX Agent Voice Cloning (Spanish - Latin America) - AI Trainer ($50-$100 per

MercorEverett, Massachusetts, US
$50.00–$100.00 hourly
Remote
Full-time

Mercor is partnering with a leading AI research lab to build next-generation text-to-speech (TTS) systems capable of producing natural, expressive, and human-like voices.We are seeking **Latin Amer... Show more

Standard Delivery Driver Role – Paid Training and Over Time available

Crimson Logistics LLCRevere, Massachusetts, United States
Full-time

Benefits of Working with us at Crimson Logistics LLC:.Raise within your first year based on performance.Branded delivery vehicle provided.As a Delivery Driver at Crimson Logistics LLC, you will pla... Show more

Sr. Manager, Executive & Corporate Communications

Tulip InterfacesSomerville, MA, United States
$115,000.00–$160,000.00 yearly
Full-time

Manager, Executive & Corporate Communications.This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.Tulip brings modern technology and AI ... Show more

Remote Voice Actor: CX Agent Voice Cloning (Spanish - Mexico) - AI Trainer ($50-$100 per hour)

MercorChelsea, Massachusetts, US
$50.00–$100.00 hourly
Remote
Full-time

Mercor is partnering with a leading AI research lab to build next-generation text-to-speech (TTS) systems capable of producing natural, expressive, and human-like voices.We are seeking **Mexico-bas... Show more

Remote Voice Actor: CX Agent Voice Cloning (Spanish - Latin America) - AI Trainer ($50-$100 per

MercorMalden, Massachusetts, US
$50.00–$100.00 hourly
Remote
Full-time

Mercor is partnering with a leading AI research lab to build next-generation text-to-speech (TTS) systems capable of producing natural, expressive, and human-like voices.We are seeking **Latin Amer... Show more

Street Outreach Manager

Bridge Over Troubled WaterBoston, Massachusetts, United States, 02111
Full-time
Quick Apply

For over 50 years, Bridge Over Troubled Waters has provided a comprehensive continuum of care for runaway, homeless, and high-risk youth in Boston, and has been a national model in providing innova... Show more

 • Promoted

English Voice Coach - Remote

YO AI LabsBoston, Massachusetts, USA
Remote
Full-time
Quick Apply

English speakers from Ireland, Australia, and the United Kingdom.AI training project focused on evaluating English audio recordings.You will assess pronunciation, accents, fluency, natural speech p... Show more

W2 Over the Road - Industry Leading Benefits

CARGORX DRY CAPACITYCambridge, MA, US
Full-time
Quick Apply

Join a family-owned, 3rd generation American company where you aren't just a truck number- you're part of the legacy.We pride ourselves on a culture that truly puts drivers first, offering ... Show more

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Sr. Manager, Voice of Guest

Sr. Manager, Voice of Guest

Panera BreadNewton, MA, United States
6 days ago
Salary
$155,476.00–$217,667.00 yearly
Job type
  • Full-time
Job description

Sr. Manager, Voice of Guest

The Senior Manager Voice of Guest leads Panera's guest listening strategy, managing the relationship with our vendor, overseeing the analysis. This role partners closely with Marketing, Operations, Culinary, Digital, Analytics, and Leadership to identify opportunities, improve guest satisfaction, and drive business growth through a guest-centric culture. Reporting to the Vice President, Consumer Insights.

Location: Newton, MA (hybrid)

Scope of Responsibilities

Guest Insights Strategy

  • Develop and execute the Voice of Guest strategy and roadmap.
  • Manage guest feedback programs (e.g., CX surveys, Google Reviews).
  • Establish key customer experience metrics.

Analytics & Reporting

  • Analyze quantitative and qualitative feedback to identify trends, root causes, and improvement opportunities.
  • Create executive-level analysis highlighting key insights and business impacts.
  • Translate complex data into actionable recommendations.

Cross-Functional Leadership

  • Partner with Operations, Marketing, Analytics, Culinary, etc to drive improvements based on guest insights.
  • Lead cross-functional initiatives focused on enhancing guest satisfaction and loyalty.
  • Influence leadership to prioritize customer centric decisions

Program Management

  • Oversee VoG technologies, surveys, and feedback management platforms
  • Ensure data quality.

Team Leadership

  • Lead and develop a team of 2.
  • Foster a culture of continuous improvement and customer advocacy.
  • Coach team members on analytical methods, storytelling.

Qualifications

Experience & Expertise

  • 7-10+ years of experience in consumer insights, CX program management.
  • 3 to 5+ years of people management
  • Strong analytical capabilities and experience leverage large datasets.
  • Expertise with VoG platforms (Qualtrics), survey tools, and dashboarding solutiosn.
  • Excellent communication, presentation, and stakeholder management skills.

Skills & Competencies

  • Strong understanding of VoG platform (Qualtrics, Medallia, etc).
  • Exceptional storytelling, presentation, and communication skills.
  • Strong project management skills with the ability to manage multiple priorities in a fast-paced, highly collaborative environment.
  • Proven ability to build relationships and influence stakeholders across functions and organizational levels.
  • Proficiency with research, survey, and data visualization tools.
  • Experience with advanced analytics, text analytics, sentiment analysis.
  • Experience with Mastercard Test & Learn a plus.

Performance & Success Measures

  • Improvements in key guest experience, satisfaction, loyalty, and advocacy metrics.
  • Effectiveness, adoption, and impact of VoG platform across the organization.
  • Quality, relevance, and actionability of insights delivered to business partners and leadership.
  • Demonstrated influence on strategic decisions and operational improvements driven by guest feedback.
  • Effective management and optimization of Voice of Guest platforms, vendor relationships, and program investments.
  • Development, engagement, and performance of the Voice of Guest team.
  • Strengthening Panera's customer-centric culture and organizational use of guest insights.

Equal Opportunity Employer: Disabled/VeteransCompetitive Pay $155,476 - $217,667 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.