Voice over Jobs in Hialeah, FL

Employment Type: Full-Time
Shift: Day

About the Company
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state-of-the-art command and control and information systems that deliver critical network-centric solutions to the warfighter. With a proven track record of technical support to our customers, we are looking for innovative industry professionals to join our team.
ATG is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Vets/Disability.

Job Summary
Athena Technology Group (ATG) is seeking a motivated, career-oriented, and customer-focused Voice and Video Engineer to support enterprise communications operations in Doral, Florida. The selected candidate will design, implement, maintain, and optimize secure voice and video communication solutions supporting mission-critical operations. This role requires expertise in VoIP technologies, video conferencing systems, unified communications platforms, and network infrastructure. The ideal candidate will provide technical leadership, develop communication strategies, support operational requirements, and ensure highly available and secure communications services within a Department of Defense environment.

Key Responsibilities
• Design, implement, and maintain complex voice and video communication solutions supporting organizational communications requirements.
• Engineer scalable, reliable, and secure voice and video architectures that meet operational and business needs.
• Develop architectural diagrams, engineering designs, technical specifications, and implementation plans.
• Configure, troubleshoot, and maintain voice and video systems, including IP phones, conferencing endpoints, gateways, and call control platforms.
• Support unified communications technologies and collaboration solutions across enterprise environments.
• Evaluate emerging technologies and provide recommendations for future voice and video modernization initiatives.
• Lead implementation and deployment efforts for new voice and video communication systems.
• Collaborate with network, systems, cybersecurity, and operations teams to ensure seamless integration of communications platforms.
• Monitor system performance, analyze utilization metrics, and implement performance optimization strategies.
• Troubleshoot and resolve complex voice, video, and unified communications issues.
• Implement security best practices and ensure compliance with DoD and organizational security requirements.
• Conduct root cause analysis for service interruptions and provide corrective action recommendations.
• Develop and maintain knowledge base articles, operational procedures, and technical documentation.
• Provide technical guidance and mentorship to junior engineers and support personnel.
• Take direction from the DoDIN Operations Lead and support mission requirements as assigned.

Qualifications
Required
• Active Top Secret clearance with SCI Eligibility.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Four (4) additional years of relevant experience may be substituted for a degree.
• Minimum of eight (8) years of professional IT experience.
• Minimum of five (5) years of direct Voice and Video Engineering experience.
• Expertise configuring and troubleshooting voice and video communication systems, including IP telephony, conferencing endpoints, gateways, and call control systems.
• Strong understanding of network infrastructure including LAN, WAN, Quality of Service (QoS), routing, switching, and security protocols.
• In-depth knowledge of VoIP, SIP, H.323, WebRTC, unified communications platforms, and video conferencing technologies.
• Experience supporting enterprise VoIP systems and collaboration platforms.
• DoD 8570 IASAE certification or equivalent qualifying certification.
• Strong verbal and written communication skills.
• Must be a U.S. Citizen.

Desired
• Master's degree in Computer Science, Telecommunications, or a related technical field.
• Cisco Certified Network Professional (CCNP) Collaboration certification.
• Avaya Certified Expert (ACE) certification.
• Microsoft Certified Teams Administrator Associate certification.
• Experience supporting cloud-based voice and video communication solutions.
• Knowledge of AI-enabled collaboration and video analytics technologies.
• Experience with network automation and orchestration technologies.
• Experience supporting a DoD Combatant Command or Component Command environment, including SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, or SPACECOM.
• Working knowledge of Land Mobile Radio (LMR), SATCOM, structured cabling, site surveys, Inside Plant (ISP), Outside Plant (OSP), and point-to-point communications systems.

Physical and Environmental Conditions
• Normal office environment.
• Must be able to remain in a stationary position more than 50% of the time.
• Frequently operates a computer and other office productivity equipment.
• Must be able to communicate effectively with peers, management, customers, and senior leadership.
• Must be able to exchange accurate information and deliver presentations when required.
• Occasionally required to move throughout office and operational environments to access equipment and workspaces.

Additional Benefits
• Performance bonuses and annual salary reviews.
• Health, dental, and vision insurance.
• Short-Term Disability, Long-Term Disability, and Life Insurance.
• 401(k) plan with company match.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.

ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status, or any other status or characteristic protected by applicable law.


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