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Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Our work matters. We help people get the medicine they need to feel better and live well. It fuels our passion and drives every decision we make. The Customer & Marketing Insights Analyst manages market research, customer insights, and voice of customer projects and programs that yield actionable insights and recommendations. The position helps manage and support various stages of research initiatives from intake to final deliverables and presentation of results. This position collaborates with stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

• Manage research initiatives, focused on Prime's consumer and business customer audiences
• Establish cross-functional relationships with stakeholders to help support the use of customer insights and research across the company
• Collect, analyze and interpret primary and secondary research findings and connect the dots with other data to create organized deliverables that communicate key findings, actionable insights and recommendations aligned to original business need
• Conduct different aspects of qualitative and quantitative research, including designing questionnaires and discussion guides, data collection and survey administration, analysis, reporting, communication and support activities, for both ongoing and ad hoc research and insights needs using department protocols and principles.
• Manage survey administration and communications, including quarterly, annual, and ongoing customer surveys, competitive benchmarking surveys, and other custom surveys as required
• Continually monitor, research, and identify customer and industry trends; proactively inform stakeholders via actionable insights and recommendations to help inform strategic planning and marketing efforts
• Partner with research vendors on specific projects; communicate project requirements, and ensure scope, timing and quality standards are met
• Other duties as assigned

Minimum Qualifications

Additional Qualifications

Preferred Qualifications

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job. Potential pay for this position ranges from $66,000.00 - $106,000.00 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law. We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.