Vp of engineering [h1.location_city]

Job Description

Job Description

Saigon Hustle isn’t just a restaurant — it’s a vibe. We bring bold Vietnamese flavors, high energy, and a fresh take on hospitality to every guest, every time. As we grow, we’re looking for a Vice President of Operations to help us scale the brand the right way : with strong systems, consistent execution, and a culture people are proud to be part of.

This role is for an operations leader who thrives in the field, loves building teams, and knows how to turn great restaurants into great businesses. You’ll partner closely with our Operating Partners and leadership team to strengthen performance across all locations, raise the bar on guest experience, and build the operational foundation for growth.

What You’ll Do

As VP of Operations, you’ll be the leader behind the scenes making sure every Saigon Hustle location runs like a machine — without losing what makes it special. You’ll :

Lead and support our restaurant leaders to deliver consistent service, food quality, cleanliness, and culture

Build rhythms around execution : KPIs, store visits, coaching, training tools, and accountability

Drive performance across sales, labor, food cost, and controllable expenses (and help teams understand the “why” behind the numbers)

Improve systems for scheduling, training, inventory, prep, and operational consistency

Protect our brand standards through strong food safety and quality oversight

Partner on growth : new store openings, staffing plans, operational readiness, and scalability

Help create a strong internal pipeline — developing leaders who grow with the brand

Who You Are

You’re a strong operator who knows how to balance strategy and execution. You can walk into a restaurant, spot what’s working (and what’s not), and coach leaders toward better outcomes — without burning people out.

You’re probably someone who :

Has 8+ years of multi-unit restaurant leadership experience (fast casual / QSR preferred)

Has owned P&L performance, budgets, forecasting, and operational results across multiple locations

Builds teams with clarity and accountability — and knows how to develop leaders

Has high standards, strong follow-through, and a bias toward action

Understands that guest experience and team experience go hand-in-hand

Is comfortable with systems, reporting, and tools (Excel, dashboards, operations metrics)

Has or can obtain ServSafe certification and takes food safety seriously

Why Saigon Hustle

This is a chance to join a brand with real personality — and play a major role in shaping what it becomes next.

You’ll be stepping into :

A growing concept with momentum and a strong identity

A leadership team that values initiative and execution

The opportunity to build systems and scale operations in a hands-on way

A brand that believes food, hospitality, and energy matter

If you're an operations leader who wants to build something meaningful — and do it with a team that cares — we’d love to meet you.

Role Details

Full-time, executive leadership role

Requires frequent travel between restaurant locations

Schedule varies based on business needs (including nights / weekends as needed)

Must be eligible to work in the U.S. and pass background / credit check

Valid driver’s license requiredSaigon Hustle isn’t just a restaurant — it’s a vibe. We bring bold Vietnamese flavors, high energy, and a fresh take on hospitality to every guest, every time. As we grow, we’re looking for a Vice President of Operations to help us scale the brand the right way : with strong systems, consistent execution, and a culture people are proud to be part of.

This role is for an operations leader who thrives in the field, loves building teams, and knows how to turn great restaurants into great businesses. You’ll partner closely with our Operating Partners and leadership team to strengthen performance across all locations, raise the bar on guest experience, and build the operational foundation for growth.

What You’ll Do

As VP of Operations, you’ll be the leader behind the scenes making sure every Saigon Hustle location runs like a machine — without losing what makes it special. You’ll :

Lead and support our restaurant leaders to deliver consistent service, food quality, cleanliness, and culture

Build rhythms around execution : KPIs, store visits, coaching, training tools, and accountability

Drive performance across sales, labor, food cost, and controllable expenses (and help teams understand the “why” behind the numbers)

Improve systems for scheduling, training, inventory, prep, and operational consistency

Protect our brand standards through strong food safety and quality oversight

Partner on growth : new store openings, staffing plans, operational readiness, and scalability

Help create a strong internal pipeline — developing leaders who grow with the brand

Who You Are

You’re a strong operator who knows how to balance strategy and execution. You can walk into a restaurant, spot what’s working (and what’s not), and coach leaders toward better outcomes — without burning people out.

You’re probably someone who :

Has 8+ years of multi-unit restaurant leadership experience (fast casual / QSR preferred)

Has owned P&L performance, budgets, forecasting, and operational results across multiple locations

Builds teams with clarity and accountability — and knows how to develop leaders

Has high standards, strong follow-through, and a bias toward action

Understands that guest experience and team experience go hand-in-hand

Is comfortable with systems, reporting, and tools (Excel, dashboards, operations metrics)

Has or can obtain ServSafe certification and takes food safety seriously

Why Saigon Hustle

This is a chance to join a brand with real personality — and play a major role in shaping what it becomes next.

You’ll be stepping into :

A growing concept with momentum and a strong identity

A leadership team that values initiative and execution

The opportunity to build systems and scale operations in a hands-on way

A brand that believes food, hospitality, and energy matter

If you're an operations leader who wants to build something meaningful — and do it with a team that cares — we’d love to meet you.

Role Details

Full-time, executive leadership role

Requires frequent travel between restaurant locations

Schedule varies based on business needs (including nights / weekends as needed)

Must be eligible to work in the U.S. and pass background / credit check

Valid driver’s license required