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Vp of information technology [h1.location_city]

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Vp of information technology • pompano beach fl

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VP of Managed Services Operations

VP of Managed Services Operations

Chelsea TechnologiesFort Lauderdale, Florida, United States
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VP of Managed Services Operations.New York City, Fort Lauderdale, London, or Remote (U.Chelsea Technologies is a high-performance Managed Services Provider (MSP) supporting clients in alternative i...[show_more][last_updated.last_updated_30]
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Chief Information Officer

Chief Information Officer

Kelley KronenbergFort Lauderdale, FL, US
[job_card.full_time]
The Fort Lauderdale Headquarters of Kelley Kronenberg is seeking a Chief Information Officer to join the firm! This role will act as a key advisor to executive leadership and shareholders on techno...[show_more][last_updated.last_updated_variable_days]
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Director of Information Technology

Director of Information Technology

VirtualVocationsPompano Beach, Florida, United States
[job_card.full_time]
A company is looking for a Director of IT to lead application development, software delivery, and IT infrastructure functions. Key Responsibilities Own and execute the enterprise software and IT r...[show_more][last_updated.last_updated_1_day]
Dir, Information Technology

Dir, Information Technology

Charter Schools USAFort Lauderdale, FL, US
[job_card.full_time]
Charter Schools USA (CSUSA) is one of the largest and highest ­performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools in four state...[show_more][last_updated.last_updated_30]
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Senior VP of Finance & Operations

Senior VP of Finance & Operations

StaffingFort Lauderdale, FL, US
[job_card.full_time]
Senior Vice President Of Operations.Our client is a premier provider of transportation services, specializing in the airline industry with a focus on reliable and efficient crew transportation.With...[show_more][last_updated.last_updated_30]
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VP of Operations — Hands-On Growth Leader

VP of Operations — Hands-On Growth Leader

United Water Restoration Group of So. FL., Inc.Fort Lauderdale, FL, United States
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A leading HVAC service provider in Fort Lauderdale is seeking a Vice President of Operations to drive operational excellence and strategic growth. The successful candidate will possess over 10 years...[show_more][last_updated.last_updated_30]
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Director of Business Intelligence and Information Technology

Director of Business Intelligence and Information Technology

ELITE MARINE AC LLCFort Lauderdale, FL, US
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We operate three leading brands in the marine industry : Elite Marine, Southern Marine Supply, and Spot Zero.Elite Marine specializes in the installation and maintenance of marine air conditioning s...[show_more][last_updated.last_updated_30]
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VP, Portfolio Management (with Specialization)

VP, Portfolio Management (with Specialization)

Practice Limited to Immigration & Nationality LawFort Lauderdale, FL, US
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VP, Portfolio Management (with Specialization) - (WorldQuant, LLC / West Palm Beach, FL) Devlp & deploy systematic investmnt strategies across a variety of asset classes & global mrkts; engage in ...[show_more][last_updated.last_updated_variable_days]
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Vice President Information Technology

Vice President Information Technology

TalentoHCDeerfield Beach, FL, United States
[job_card.full_time]
TalentoHC has partnered with a global $5b organization in nearly 100 countries.The organization is on the journey to double its footprint, expand into the Eastern hemisphere and introduce new produ...[show_more][last_updated.last_updated_less]
VP of Finance

VP of Finance

Gemaire Distributors, LLCDeerfield Beach, FL
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VP EHS

VP EHS

MossFort Lauderdale, FL, United States
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We celebrate diversity and are committed to creating an inclusive environment for all employees.[show_more][last_updated.last_updated_variable_days]
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VP of Sales II

VP of Sales II

Omega Healthcare Management ServicesBoca Raton, Florida, USA
[job_card.full_time]
The Vice President of Sales is responsible for revenue generation through a combination of new business development and existing client services expansion. This is accomplished through outbound call...[show_more][last_updated.last_updated_variable_hours]
Assistant Professor, STEM, Information Technology (North Campus)

Assistant Professor, STEM, Information Technology (North Campus)

Broward CollegeCoconut Creek, Florida, US
[job_card.full_time]
Broward College in sunny South Florida, is one of the largest state colleges in the country, with an enrollment of approximately 50,000 students, supported by 4,000 employees.The College was rated ...[show_more][last_updated.last_updated_30]
VP, Sales North America

VP, Sales North America

Willis Lease Finance CorporationCoconut Creek, Florida, USA
[job_card.full_time]
The Vice President Sales North America is a senior individual contributor responsible for originating structuring negotiating and executing aircraft and engine leasing trading and sales transactio...[show_more][last_updated.last_updated_variable_days]
Manager of Managed Solutions & Technology (Client Accounting Advisory Services)

Manager of Managed Solutions & Technology (Client Accounting Advisory Services)

Berkowitz Pollack BrantFort Lauderdale, FL, US
[job_card.full_time]
Manager, Managed Solutions & Technology.It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.Establ...[show_more][last_updated.last_updated_variable_days]
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Information Technology Professional

Information Technology Professional

U.S. NavyWilton Manors, FL, US
[job_card.full_time] +1
To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and su...[show_more][last_updated.last_updated_1_day]
Adjunct Faculty, Information Technology (Academic Year 2024 - 2025)

Adjunct Faculty, Information Technology (Academic Year 2024 - 2025)

Pensacola State CollegeFL, US
[job_card.part_time]
The Mathematics and Computer Science Department offers college-level Information Technology courses in the following formats : face-to-face, live online via Zoom, and asynchronous online.Adjunct ins...[show_more][last_updated.last_updated_30]
VP Quality Management

VP Quality Management

K.A. RecruitingPompano Beach, FL, US
[job_card.full_time]
We are committed to providing our employees with the support they need.Some of our unique benefits we offer include : .Tuition Reimbursement / Assistance Programs •. Identity Theft Protection discounts.A...[show_more][last_updated.last_updated_variable_days]
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Intern, Technology

Intern, Technology

Holland America GroupFort Lauderdale, FL, United States
[job_card.full_time]
One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around...[show_more][last_updated.last_updated_variable_days]
VP of Managed Services Operations

VP of Managed Services Operations

Chelsea TechnologiesFort Lauderdale, Florida, United States
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VP of Managed Services Operations

Location : New York City, Fort Lauderdale, London, or Remote (U.S. based)

About Chelsea Technologies :

Chelsea Technologies is a high-performance Managed Services Provider (MSP) supporting clients in alternative investment, private equity, and aviation sectors. With offices in New York City, Fort Lauderdale, London, and Abu Dhabi, we deliver white-glove IT, cybersecurity, and cloud solutions that combine deep technical expertise with exceptional service. At the core of our operations is an unwavering emphasis on delivering the absolute best customer experience—measured not only by satisfaction but by speed, clarity, and ownership. We are actively evolving a service delivery methodology that prioritizes first-touch resolution, ensuring our clients receive prompt, knowledgeable, and decisive support from their very first interaction.

Position Overview :

Chelsea Technologies is seeking a results-driven Director or VP of Managed Services Operations to lead and evolve our Managed Services organization. This role owns the performance, structure, and continuous improvement of our technical support delivery while collaborating closely with peers in engineering, cybersecurity, and client success.

As a senior leader, you will oversee a team of 30–40 technical professionals and pod leaders, ensuring delivery excellence, team scalability, and client satisfaction. You’ll shape the strategy and execution of how services are delivered, how we report on performance, and how we grow.

Key Responsibilities :

Service Operations & Leadership :

  • Lead day-to-day operations across service desk, support pods, and client engineering teams.
  • Own delivery execution through HaloPSA, including SLAs, escalations, ticket workflows, and reporting.
  • Define and implement first-touch resolution strategies to drive client satisfaction and efficiency.
  • Establish and manage operational KPIs (MTTR, FCR, CSAT, backlog aging, utilization, etc.)
  • Drive consistency, documentation, and repeatable delivery processes across pods.
  • Maintain a high standard of accountability, teamwork, and client focus across the organization.

People Management & Team Development :

  • Coach and mentor 3040 staff including team leads, pod managers, and support engineers.
  • Conduct regular performance reviews, career path planning, and succession development.
  • Champion employee retention and engagement while scaling hiring for growth.

    • Strategic & Cross-Functional Alignment :

  • Collaborate with Engineering, Cybersecurity, Compliance, and Project Management to deliver seamless services.
  • Partner with Sales and Account Management to support pre-sales and QBRs for existing clients.
  • Translate business growth into hiring, tooling, and process decisions across the delivery organization.

    • Financial & Operational Planning :

  • Build and manage budgets and recurring revenue streams.
  • Own budgeting and resource forecasting for Managed Services.
  • Optimize team structure, shift coverage, and capacity models for 24x7 support when applicable.
  • Identify opportunities for automation, cost reduction, and service improvement.
  • Analyze operational data for improvements; implement automation and system enhancements.
  • Monitor and report metrics to executive stakeholders.

    • Client Experience & Executive Reporting :

  • Act as senior escalation point for critical issues and executive client escalations.
  • Own service delivery reviews and executive reporting (monthly / quarterly business reviews).
  • Ensure onboarding of new clients follows a structured, high-touch transition into Managed Services.

    • Security & Compliance Integration :

  • Partner with internal and client-facing cybersecurity teams to ensure compliance alignment.
  • Maintain a Zero Trust mindset and reinforce security awareness within the delivery organization.

    • Qualifications :

  • 10+ years of leadership in IT Managed Services or external-facing IT operations.
  • 5+ years managing technical teams (30+ FTEs) and operating at the senior leadership or VP level.
  • Proven experience delivering and scaling managed services within a high-touch or high-compliance environment.
  • Expertise using a PSA platform to manage service operations.
  • Strong command of SLA creation, KPI reporting, and ITIL-based delivery best practices.
  • Experience aligning delivery teams with cybersecurity, compliance, and governance frameworks..
  • Comfortable owning budgeting, resource planning, and cross-functional coordination.
  • Exceptional communication, leadership presence, and customer relationship skills.
  • Bachelors degree in IT, Engineering, Business, or related discipline (Masters or ITIL certification a plus).

    • What We Offer :

  • PTO and paid holidays.
  • Comprehensive benefits including medical, dental, vision, and 401(k).
  • High-impact leadership role with room for innovation and influence.
  • A collaborative environment that values autonomy, accountability, and innovation.
  • Supportive executive team and strong internal partnerships across disciplines.

    • If you're passionate about leading high-performing teams, driving operational excellence, and delivering legendary service—this is your next move.

    Apply now to join Chelsea Technologies and help shape the future of premium IT service delivery.