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VP Of Operations

The VP of Operations is responsible for leading the operations and implementation management capabilities. This role drives the successful sequencing, implementation, execution, and measurement of field-facing strategic initiatives and optimized 4-wall operating processes, ensuring operational excellence and the consistent scaling of best practices to grow AUV and enhance efficiency, consistency, and profitability across the network. This leader partners cross-functionally to align operational strategies with business priorities and elevate the guest experience, while playing a key role in business planning, analytics, and test-and-learn frameworks to ensure operational priorities are fully aligned with company objectives and financial goals.

A Day in the Life

• In partnership with the Chief Operating Officer (COO), design, develop and translate strategies and tactics to deliver organizational strategic objectives and financial performance.
• Drive cross-functional alignment by partnering with senior leaders to link operational priorities with strategic objectives and performance goals, ensuring initiatives are resourced and supported.
• Support the COO in managing the Operations budget, identifying cost-saving opportunities and improving ROI on initiatives.
• Research and consider the impact of external trends (market, industry, competitive, regulatory) when creating and implementing operational best practices.
• Lead the execution of strategic initiatives that impact the network, ensuring internal stakeholders are set up for success through clear communication, structured rollouts, and well-sequenced adoption plans.
• Ensure adherence to timelines, budgets, and quality standards while balancing field capacity and operational priorities.
• Serve as the operational subject matter expert (SME) on cross-functional projects, ensuring initiatives are designed and implemented with field realities in mind. Provides operational insights to identify risks, streamline processes, and improve adoption, resulting in seamless execution and measurable business impact.
• In partnership with internal stakeholders, support the successful opening and ramp-up of new locations by managing project timelines, resources, and readiness plans.
• Facilitate learning and feedback loops, leveraging network insights and pilot results to refine and scale initiatives effectively.
• Own the design and continuous improvement of 4-wall operational processes, including the operations manual, tools, and support resources.
• Develop, maintain and continuously improve SOPs, playbooks, and best practices to ensure operational consistency and scalability.
• Leverage tech enablement and process redesign to remove friction points and enhance operational flow.
• Foster a culture of continuous improvement to enhance business processes, increase consistency, reduce pain points, and improve unit-level economics.
• Own operational reporting and analytics in partnership with FP&A, Data, and Marketing teams, ensuring insights are structured to inform strategy, measure impact, and optimize ongoing tactics.
• Develop dashboards to track key operational metrics and provide regular updates, insights, and recommendations to the COO and senior leadership.
• Lead the development of test-and-learn strategies for field-facing initiatives, partnering cross-functional teams to design experiments, gather insights, analyze results, and recommend data-driven decisions that enhance performance and guest experience.
• Proactively provide the COO and other stakeholders regular status updates, feedback and appropriate reporting on key initiatives and objectives, including designing and delivering pre- and post- launch reporting strategies to communicate status and results of change initiatives.
• Develop and support labor optimization strategies, including labor forecasting, staffing models, and scheduling frameworks, to enable the network to balance guest experience with unit-level profitability while maintaining brand standards.
• Ensure seamless integration of new processes, systems, and operational behaviors, partnering with the VP of Field Performance to ensure field and training teams have the necessary training, resources, and support.
• Coach and develop direct reports to foster a culture of accountability and continuous improvement.
• Perform other duties as needed.

What Sets You Apart

Education and Experience

European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. This job description is a general description of essential job functions. It is not intended to describe all duties someone in this position may perform. All employees of EWC and operating subsidiaries are expected to perform tasks as assigned by supervisory / management personnel, regardless of job title or routine job duties.