Warranty administrator [h1.location_city]

Job Description

Job Description

EControls is a global provider of innovative, state-of-the-art integrated controls solutions for internal combustion engines and electric drive systems in the off-highway, on-highway, and stationary equipment markets. EControls designs world-class, full-authority engine management systems for major OEMs around the world. Our global engine development labs and engineering staff offer full-range support, from design guidance for base engine conversion to hardware, software, and engine calibration to meet each application's specific requirements.

We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers’ risk and clear a path to their success. We immerse ourselves in our customers’ world, reveal unknowns and deliver integrated solutions.

We are seeking a Senior Warranty Lab Technician to help facilitate our customer experience. This role requires a highly motivated individual driven to provide top of the line customer service and clear a path for our customers success.

Key Job Elements

• Troubleshoot and analyze returned electrical and mechanical products to determine failure modes and validate customer-reported issues.
• Perform detailed visual inspections, functional testing, and diagnostic procedures on returned units.
• Document findings clearly and accurately, including photos, measurements, supporting data, and observations.
• Prepare comprehensive failure analysis reports for internal teams and customers.
• Mentor and support junior technicians by providing training on analysis techniques, test methods, and best practices.
• Develop, refine, and document test methods and analysis procedures to replicate and validate customer-reported failures.
• Repair or replace defective circuitry or electronic components using hand tools and soldering equipment
• Collaborate with quality engineers to support customer returns and provide technical explanations related to product use or application.
• Communicate findings to the quality team and support the development of corrective actions to prevent recurring failures.
• Support containment, corrective action, and verification activities associated with customer complaints.
• Identify and recommend continuous improvement opportunities in warranty processes, product quality, and testing methods.

Requirements

Equal Employment Opportunity

EControls provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, EControls complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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