Warranty manager [h1.location_city]

Job Title

Duties and Responsibilities : Lead and Supervise Warranty Clerks Team : Oversee and mentor a team of Warranty Clerks, ensuring efficient workflow, high performance, and professional development. Collaborate with Operations Warranty Team : Work closely with the Operations Warranty team to address and resolve open warranty claims promptly and effectively. Track Credit Memos : Accurately track and manage credit memos owed to Gemaire for warranty claims and vendor returns, ensuring timely processing and reconciliation. Utilize Vendor Portals : Efficiently use vendor portals to monitor, track, and follow up on open claims and returns, ensuring accurate and up-to-date records. Issue Resolution : Proactively troubleshoot and resolve any issues that arise during the warranty claims and returns process, maintaining smooth operations. Monitor Claim Closure Rates : Regularly monitor and analyze the successful closing rate of warranty claims and vendor returns, implementing improvements as necessary. Vendor Communication : Maintain clear and effective communication with vendors regarding the status of warranty claims and vendor returns, working collaboratively to resolve any open issues promptly. Support Sales Centers : Provide comprehensive support to Sales Centers in addressing warranty and vendor-related issues, ensuring swift and satisfactory resolutions.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications : A Bachelor's degree in Business or a related field is preferred. Previous experience in accounts payable is highly desirable, demonstrating familiarity with financial processes and vendor management. Demonstrated excellence in customer service, with a strong ability to follow through on tasks and commitments. Proven supervisory or management experience, with a track record of successfully leading and motivating teams. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and the ability to quickly learn new software tools. Strong capability to manage multiple tasks effectively in a dynamic and fast-paced work environment with competing priorities.

Education / Experience : Bachelor's degree in Business or a related field is preferred.

Work Environment Details : Office Setting Hybrid Schedule, working 2 days minimum at the office / branch a week.

Physical Demands Demand Frequency : Sedentary Lifting 0-10 pounds Occasional Light Lifting 10-20 pounds Never Moderate Lifting 20 to 50 pounds Never Heavy Lifting 50 to 100 pounds Never Pulling / Pushing, Carrying Never Reaching or working above shoulder Never Walking Occasional Standing Occasional Sitting Constant Stooped Never Kneeling Never Repeated Bending Never Climbing Never Desk Work / Computer use / Telephone use Constant Operating a motor vehicle Never Operating a commercial vehicle Never Operating warehouse equipment, forklift, baseloid lift etc Never Other Talk, Drive, visit customers etc. Occasional

EEO Statement : Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.