Web manager [h1.location_city]

divh2Nothing Bundt Cakes Bakery Manager / Lead Operator / h2pThe Nothing Bundt Cakes (NbC) Bakery Manager / Lead Operator directs the team and day-to-day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, PL management, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment and superior service are consistently provided to our guests. The Bakery Manager / Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the teams commitment to our guests and the NbC brand. / ph3Accountabilities / Duties : / h3ullistrongTeam Leadership / strong ulliPrioritizes the guest experience, models superior guest engagement and fosters a positive work environment. / liliRecruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive. / liliEngages frequently with team members to gain insight into workload and progress, address any challenges and course-correct as needed. / liliProvides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner. / liliDelineates role of Assistant Manager, assigning specific responsibilities to support the ongoing leadership of the bakery team and operation. / liliIdentifies future leaders and cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage. / liliMaintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate. / li / ul / lilistrongBusiness Operations / strong ulliFacilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits. / liliManages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries. / liliCreates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends. / liliSets inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders and conducts monthly inventory. / liliEnsures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures. / liliManages all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability. / liliPerforms administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures. / li / ul / lilistrongLocal Marketing / strong ulliLeads proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for NbC contributions. / liliCoordinates special event participation with local businesses, schools, and other community organizers. / li / ul / li / ulh3Core Values and Leadership Competencies : / h3ullistrongServants Heart / strong ulliGoes above and beyond to support and develop the team and create a superior guest experience. / liliKeeps the good of the team and guests ahead of personal interests or gain. / liliLeads by example and displays humility and empathy for others. / li / ul / lilistrongSpirit of a Champion / strong ulliDemonstrates an intense drive, a commitment to excellence and a passion to succeed. / liliSeizes 100% ownership of responsibilities, with zero excuses for issues within direct control. / liliOperates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance. / li / ul / lilistrongGenuine Connections / strong ulliProjects warmth, enthusiasm, and optimism that attracts and energizes others. / liliBuilds positive, productive relationships and communicates often and openly. / liliServes as a strong Cake Celebrity / Brand Ambassador in the local community. / li / ul / li / ulh3Knowledge, Skills, and Abilities : / h3ulliUnderstands basic retail math and PL principles, including the specific levers that drive sales and profitability. / liliHas the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues. / liliLeads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form. / liliExcels at delegating duties, communicating clear expectations, directing others work and managing performance. / liliIs highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills. / liliPossesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action. / liliDemonstrates strong learning agility, with a passion to grow and excel. / li / ulh3Education, Certifications and Work Experience Requirements : / h3ulliHigh school diploma or GED; post-secondary education is a plus. / lili1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or food service industries. / liliDemonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives. / liliExperience in creating productivity goals, inventory par levels, and team schedules, and managing costs. / liliFoodservice safety training certificate (or required to obtain within 30 days of employment). / liliBasic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies. / li / ulh3Work Availability : / h3pMust have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. / ph2Join Our Growing Family / h2pFrom Happy Birthday to Just Because, Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servants Heart, the Spirit of a Champion and the ability to make Genuine Connections. / ppWith over 500 bakery locations in 40+ U.S states and in Canada, theres plenty of opportunity to join our family! / p / div