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Community Health Worker

Boston, MA (+Boylston+St+Boston+MA+USA+02215)

• Behavioral Health

Job Type

Full-time

Description

Function

Community Health Worker (CHW) will with specific target populations on identifying and address Social Determinants of Health (SDoH). CHWs will work closely with medical providers, primary care teams, and other agencies to improve patient care and outcomes.

Under the direction of the manager of Behavioral Health Integrated Services, the CHW will provide patient support and provide specialized and focused assistance and other duties as assigned at all Fenway Health clinical locations.

Principal Duties and Responsibilities :

Care Coordination

Provides coverage of care coordination duties as needed

Assists patients with completion of paperwork

Provide patients with updated and accurate information regarding care coordination services

Actively build good working relationships with clients and colleagues

Assists patients with applications for enrollment in programs as needed

Document in EHR for each patient interaction

Assists department with care coordination administrative tasks such as completing and faxing client paperwork

Assist with outgoing phone calls to community resources as needed

Assists with distributing program materials to clients via mail as needed

Convey the purposes and services of a program to the patient population and the impact that program or service would have

Help patients develop health management plans and goals

Follow-up with health management / care plans with both patients and providers

Coach patients in effective management of their chronic health conditions and self-care

Assist patient in understanding care plans and instructions

Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place

Establish positive, supportive relationships with participants and provide feedback

Assist patients in accessing health related services, including but not limited to : obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and social services

Facilitate communication and coordinate services between providers

Motivate patients to be active, engaged participants in their health

Build and maintain positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff.

Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; volunteer resources and the practices associated with using volunteers, operations, functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations.

Attends to healthcare issues of specific populations

Provides age-specific, culturally responsive care per Fenway Community Health policy

Works with the care team to complete processes so that patients may receive benefits such as durable medical equipment and medical leave approvals

Conducts outreach and coordinates with care teams to mitigate barriers to engagement in care

Provide high degree of customer service

Outreach to patient to obtain necessary information related to case management needs

Be sensitive to handling sensitive medical and behavioral health information

Provides health education

Provides community health education

Provides patient education related to their medical and psychosocial needs

Maintains comprehensive knowledge of vaccines, medications, and other therapeutic interventions as appropriate to our outpatient clinic

Accesses Department resources to ensure patients are provided most up to date and evidence-based information

Maintains comprehensive knowledge of Fenway Health policies, procedures and services including those of TFI

Maintains knowledge of community resources

Assists in training other employees in the medical department including orientation of new staff, volunteers, and students

Effectively communicates with patients, co-workers on medical team, in medical department and across departments

Effectively work with people (staff, clients, doctors, agencies, etc) from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions

Demonstrates competency in EMR, Microsoft Outlook, etc

Attends and participates in regularly scheduled general staff and department meetings

Is available to meet with team members during assigned work hours

Understands and abides by HIPAA regulations

Demonstrates a commitment to strong customer service

Ability to work as a team member

Meets Agency Participatory Expectations

Suggests and participates in continuing quality improvement efforts

Adheres to all agency and departmental policies and procedures

Participates in quality assessment and improvement activities as requested

Adheres to the highest principles of patient and client confidentiality

Adheres to established safety policies, procedures, and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation

Attends all required meetings, in-services, and professional trainings

Attends all regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings

Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities

Serves on agency committees and in professional organizations when requested

Performs other related duties as required

Requirements

High School Diploma

Knowledge of MS Office suite, particularly Excel and Outlook

Strong organizational and attention to detail skills

Ability to handle multiple tasks and prioritize assigned duties

Ability to work harmoniously with diverse groups of individuals required

Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and / or limited English proficiency.

Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications :

AS or BS in psych / public health or related field

Office management experience

Experience with LPBTQ patient populations

Work with addressing SDoH

Relevant administrative experience in a Behavioral Health / Public Health and / or a medical setting

Experience working with an ethnically, culturally, and racially diverse staff

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary Description

24.62-26.67