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Office Supervisor

Location North Bronx

Description

Health Plus Management LLC (HPM) provides management services to medical practices specializing in the area of Pain Management and Physical Medicine & Rehabilitation. HPM manages 50 locations throughout Long Island, NYC including the 5 boroughs, Westchester, Upstate, NJ and CT. We provide management services that give the physician and therapists the opportunity to provide patient care without worrying about the administrative needs of the practice. We continually strive to support these practices by recruiting and retaining the most qualified and dedicated individuals. HPM provides an excellent path for personal and professional growth, along with competitive salary and benefits.

The Office Supervisor is an important part of the front office team and reports directly to the Office Manager. The successful candidate will have a strong work ethic, be self-motivated and organized, and possess strong conflict resolution and leadership skills. The Supervisor will have responsibility for overseeing daily operations of the front desk and clinical support areas by managing employee and patient relations and achieving operational goals. This position will also oversee patient appointment scheduling, collection of appropriate patient out-of-pocket expenses, staff productivity and patient satisfaction. Operational responsibilities include learning all aspects of the front desk, training new employees, and managing front office and clinical support processes and procedures.

Duties & Responsibilities

Ensure all office staff are arriving ready to work on time and all positions are filled

Keeps patients, technologists and manager informed with regard to patient flow

Maintain office schedules, following company policies and procedures

Ensure that staff members are following office policies and operational procedures

Directly supervise the front office and clinical support team and proactively manage their performance and development including, but not limited to, performance feedback, corrective actions, reviews and appraisals

Regularly communicate with the front office and clinical support teams to ensure they have the tools, support, and information necessary to perform their jobs effectively and are helping to deliver superior patient care

Respond to patient complaints and feedback in a professional manner

Provide a welcoming, compassionate and culturally competent environment

Other duties as assigned

Education & Training

• High School diploma or equivalency

Knowledge & Experience

Minimum of two (2) years of experience in a lead or supervisor position, preferably in a medical office.

Knowledge of medical terminology, strong computer skills and a working knowledge of IT

Knowledge of Microsoft Office Suite including Outlook, Excel and Word

Skills & Abilities

Bilingual in Spanish and English is required

Excellent communication skills, both verbal and written

Excellent organizational skills and attention to detail

Ability to work and communicate well with providers, patients, managers and employees

Ability to multi-task while appropriately managing stress

Excellent phone skills and calm, cheerful voice

Able to work in an energetic, busy, fast-paced environment that sees a high volume of patients

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 25 pounds at times.

Additional Information

Schedule : Full-Time, Monday-Friday

Salary : $20-$25 / hour, depending on experience

Full-Time / Part-Time Full-Time

Exempt / Non-Exempt Non-Exempt

Position Requirements

Education and Training Minimum of two (2) years of experience in a lead or supervisor position, preferably in a medical office.

Benefits Medical, Dental, Vision, Disability, Insurance, 401k, Paid Time Off, Holidays

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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