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REGIONAL DISPATCHER II APPRENTICE

EMERGENCY COMMUNICATIONS

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for the position of Regional Dispatcher II Apprentice in theDepartment of Emergency Communications. Under the direction of the Senior Regional Dispatcher, the position is responsible for receiving and transmitting information accurately and rapidly via communications equipment for Police, Fire and EMS. All Police, Fire, and 9-1-1 calls are received and dispatched from a state-of the art emergency Communications Center. All the required training and necessary certifications for this position will be provided upon hire.

Bilingual and multilingual applicants are encouraged to apply.

ESSENTIAL TASKS :

• Operate a computer-aided-dispatch (CAD) system
• Answer emergency and non-emergency telephone calls promptly and courteously
• Obtain complete information from callers and make a rapid and accurate determination of the nature and priority of each call
• Select and dispatch the most appropriate emergency response unit(s) in accordance with established user-agency policies and procedures
• Monitor safety of field personnel and dispatches assistance as required
• Special projects as assigned by supervisor and perform other related duties

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

MINIMUM REQUIREMENTS :

PREFERRED QUALIFICATIONS :

SALARY RANGE : $28.61 hourly, $29.64 upon completion of training with a Shift Differential of $1.00 per hour for overnight shifts, full-time, with an excellent benefits package.

To apply, please visit : www.worcesterma.gov / employment or send resume and cover letter to : City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, JANUARY 30, 2026, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to : City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov.