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Customer experience manager • san mateo ca
Customer Analytics Manager
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FanaticsSan Mateo, CA, United States- serp_jobs.job_card.full_time
Job Description
At Fanatics Commerce, we're more than just a leader in licensed sports merchandise - we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles : We Build Championship Teams, we're Obsessed with Fans , we embrace a Limitless Entrepreneurial Spirit , and we approach every challenge with a Determined and Relentless Mindset . If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Overview
The Manager, Customer Analytics is an analytics leader with a scrappy, get-it-done attitude who is passionate about analyzing data to solve business problems and drive growth. This role sits within Commerce Marketing and focuses on Customer Engagement and Loyalty, analyzing retention patterns, loyalty program performance, and behavioral data to optimize the customer lifecycle. It includes a heavy dose of exposure to senior management, and candidates need a proven track record of distilling down complex data into actionable insights and crisply communicating them to leadership.
How You Will Make An Impact :
- Deep-dive analysis across various datasets (using SQL or R) to answer business questions and identify new opportunities
- Be able to dig 2 to 3 layers deep to uncover insights that aren't surface level
- Effectively communicate analysis findings to non-technical stakeholders and senior leadership
- Partner with Product, Data Science, CRM and Ops teams to turn insights into actionable outcomes and measure impact
- Lead the development of data visualization and dashboards to help the organization monitor performance, generate insights, and continuously improve profitability and user experience
What You Bring To The Team :
At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay - we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.
Where You'll Work and What's required :
What's In It For You :
The salary for this position is between $107,500 and $150,000 per year, in compliance with California's salary transparency requirements. This range reflects the expected compensation based on qualifications, experience, and location. In addition to the salary, we offer a comprehensive benefits package, including :