Data engineer • gresham or
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.The Tech Support Engineer role involves resolvin...[internal_linking.show_more]
Genesis10 is seeking a Senior AI Engineer for our client in the Wealth Management industry.This Direct Hire Perm position is located in Camus, WA.Only candidates available and ready to work directl...[internal_linking.show_more]
Based in the Portland area, we are a well-established GC that specializes in commercial and multifamily construction.This includes both ground-up and renovations, with projects typically ranging fr...[internal_linking.show_more]
It is an exciting time to join Fisher Investments! We are expanding our Generative AI capabilities to support our international growth.We are looking for an AI Engineer who will design, build, and ...[internal_linking.show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]
Work From Home, Entry Level Data Entry Clerk As A Research Participant.We are looking for people who want to work remotely from home.You'll need an Internet connection and a mobile device or comput...[internal_linking.show_more]
This is a full-time, on-site position where you'll support critical infrastructure at world-class data center facilities.Comprehensive benefits package including:.Health, dental, and vision insuran...[internal_linking.show_more]
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...[internal_linking.show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[internal_linking.show_more]
DataAnnotation is committed to creating high-quality AI.Join our team to help train the next generation of AI while enjoying the flexibility of remote work and the freedom to set your own schedule....[internal_linking.show_more]
At nLIGHT, we are constantly on the cutting-edge of laser technology in a massively growing market.We are a leading provider of high-power semiconductors and fiber lasers for industrial, microfabri...[internal_linking.show_more]
Join TSMC Washington and help power the future of technology.At TSMC, we don't just make semiconductors; we innovate to transform industries and enhance lives.As the world's leading semiconductor f...[internal_linking.show_more]
A large Data Center in Hillsboro, OR is hiring multiple Data Center Cable Technicians to join the team for a great opportunity!.Data Center build , Cable dressing , Basket tray installation.Job is ...[internal_linking.show_more]
Equipment Engineer (Direct Placement for Client) Sigma Design has collaborated with a global company seeking an experienced Equipment Engineer to join their facility in Gresham, OR.This company is ...[internal_linking.show_more]
At nLIGHT, we are constantly on thecutting-edgeof laser technology in a massively growing market.We are a leading provider of high-power semiconductorsand fiber lasers for industrial, microfabricat...[internal_linking.show_more]
SYNERGISTICIT for the past 15 years has helped Jobseekers differentiate themselves by providing the clients with candidates who have the requisite skills and experience to outperform at interviews ...[internal_linking.show_more]
Picture this: Going to work and stepping into 1800 acres of natural beauty, amid the rolling hills and rugged high desert of Central Oregon.Each day, you're surrounded by panoramic views of the tow...[internal_linking.show_more]
Project Location and Home Office (Rapid City, South Dakota) Remote assignment may be considered.Join a team of ever-growing professionals who look to make a difference on projects both domestically...[internal_linking.show_more]
Are you interested in working on design and construction projects that impact our world? CDM Smith offers employees opportunities to delve into many aspects of electrical engineering, including the...[internal_linking.show_more]
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Role:
The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.
Your Contribution:
- Troubleshooting video conference system issues via phone, email, and chat.
- Resolving escalated support tickets from the Tier 1 support team.
- Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation.
- Providing ad-hoc feedback about trends, new issues, and the voice of the customer.
- Assisting with related projects during periods of low technical support volume.
- Suggesting process improvements when opportunities are identified.
Your Qualifications and Skills:
- Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience.
- Fluent in English, with strong written and verbal communication skills.
- Strong and verifiable knowledge of customer care processes and techniques.
- Experience with Salesforce/Oracle/Zendesk support ticketing systems.
- Experience with one or more VC software services: Zoom, Skype, Google Hangouts.
- Demonstrate the ability to quickly learn and troubleshoot new technologies, adapt to new processes and procedures, and handle moderate-to-high phone call volumes.
Compensation:
This position offers an annual base salary typically between $70,000 and $ 85000.
Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k) Plans, Flexible Spending Accounts, Employee Share Purchase Plan (ESPP), Basic and Additional Life Insurance, Disability Coverage, Adoption and Surrogacy Assistance, Tuition Reimbursement Plans, Commuter Benefits, Paid Time Off, Paid Holidays, Bereavement Leave, and Paid Parental Leave.
Logitech also offers Wellness Programs, Health Savings Account Plans, access to Expert Medical Opinions, Identity Theft Protection, Breast Milk Delivery to Nursing Mothers on Business Travel, access to a Group Legal Plan, Donations Matching Programs, Employee Product Discounts, and access to Auto, Home, and Pet Insurance.
#LI-SN1
Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.
Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you!
We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at +1-510-713-4866 for assistance and we will get back to you as soon as possible.
