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Java software developer • birmingham al

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Software Support Engineer

Insurance Office of AmericaMountain Brook, AL, US
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Title: Software Support Engineer.Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a b...[internal_linking.show_more]

Senior Software Developer

MaximusBirmingham, US
[job_card.full_time]

Essential Duties and Responsibilities: - Coordinate with the functional team to gather a detailed understanding of the business requirements.Participate and provide support in the analysis of the r...[internal_linking.show_more]

Software Developer -.Net/C#, GitHub, Kubernetes [On-Site]

Regions BankBirmingham, AL, United States
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Thank you for your interest in a career at Regions.At Regions, we believe associates deserve more than just a job.We believe in offering performance-driven individuals a place where they can build ...[internal_linking.show_more]

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iOS Developer

United IT SolutionsBirmingham, AL, United States
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An iOS developer is responsible for designing and building application for Apple's iOS Operating system, which runs on mobile devices such as iPhones and iPads.Proficient with Swift programming lan...[internal_linking.show_more]

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Software and Integration Developer

TPI Global (formerly Tech Providers, Inc.)Birmingham, AL, US
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Software & Integration Developer.Duration –Long term contract (between 1 - 3 years).This position is primarily a software developer for integration development or web-service development.We have se...[internal_linking.show_more]

UI Developer

SenecaBirmingham, AL, United States
[job_card.temporary]

Senior UI Developer (React / TypeScript - Mobile).Contract (6 months, strong extension potential).React, TypeScript, and mobile application development.This role focuses on developing modern mobile...[internal_linking.show_more]

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Software Application Developer

Imaging Business Machines LLCBirmingham, AL, United States
[job_card.full_time]

Design, develop, and support custom output modules and callout integrations for ibml Capture Suite (iCS), enabling clients to extend the platform with tailored workflows, system connectors, and spe...[internal_linking.show_more]

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Developer - Hybrid

TEKsystemsBirmingham, AL, US
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This is a FULL TIME opportunity with one of our large energy customers.This role will be around 40% development and 60% working with cloud platforms.Ideally this candidate will have around 5 years ...[internal_linking.show_more]

Java/JavaScript Developer-Birmingham, AL

Staffing the UniverseBirmingham, AL, United States
[job_card.full_time]

Location: Birmingham, AL Duration: 6 months Rate: DOE on w2/1099 only US Citizens and Green Cards Only.Perform a full spectrum of web development related tasks including design, application develop...[internal_linking.show_more]

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Software and Integration Developer

Tech ProvidersBirmingham, AL, United States
[job_card.full_time]

Software & Integration Developer.Duration - Long term contract (between 1 - 3 years).This position is primarily a software developer for integration development or web-service development.We have s...[internal_linking.show_more]

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ServiceNow developer

My3Tech IncHomewood, AL, United States
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As A ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation.Work with external and internal stakeholders to understand, propose,...[internal_linking.show_more]

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Golang Developer

TEKsystemsBirmingham,AL,35201,USA
[job_card.full_time]

A leading financial technology organization is seeking a Golang Software Engineer to help design and build scalable backend systems.In this role, you will collaborate closely with senior-level engi...[internal_linking.show_more]

Lead Software Developer

H2 RecruitsBirmingham, AL, United States
[job_card.full_time]

Classification (FT/PT): Full-Time.Overtime Exemption Status (Exempt/Non-exempt): Exempt.Pay Structure (Salaried/Hourly): Salary.Reports to (Position): Director of Software Engineering.Reasonable ac...[internal_linking.show_more]

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Mid–Senior Software Developer (.NET, C#, Azure, AI Integration)

SigaoBirmingham, Alabama, United States
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Sigao is a Birmingham, AL based AI and technology consultancy that builds software to help organizations work smarter and deliver more.Our purpose is simple: we believe everyone who works with us—b...[internal_linking.show_more]

Principal Software Engineer

Tocaro BlueBirmingham, AL, US
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Job Description Principal Software Engineer Are you looking to make a significant technical and organizational impact at a fast-growing, investor-backed AI/ML company? Do you thrive in senior techn...[internal_linking.show_more]

Software Developer

KemperBirmingham, Alabama
[job_card.full_time]

Alpharetta, Georgia, Birmingham, Alabama, Dallas, Texas, Downers Grove, Illinois, Jacksonville, Florida.Kemper is one of the nation’s leading specialized insurers.Our success is a direct reflection...[internal_linking.show_more]

Junior machine learning developer/ entry level Java developer

SynergisticITBirmingham, AL, United States
[job_card.full_time]

SYNERGISTICIT is aware that the Job Market is Challenging because of Tech Layoffs due to which The Job market is flooded with hundreds and thousands of laid off Jobseekers who are competing with ex...[internal_linking.show_more]

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Software Engineer Lead - Automation Anywhere/Python/JAVA

PNCBirmingham, AL, United States
[job_card.full_time] +1

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...[internal_linking.show_more]

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Sitecore Developer

Syntricate TechnologiesBirmingham, AL, United States
[job_card.full_time]

Execute Sitecore content updates across various sites Execute Sitecore new page builds.Content Management, Content Creation, Digital : Sitecore.Familiar with Sitecore 10, Figma, Mural Execute Sitec...[internal_linking.show_more]

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Software Support Engineer

Software Support Engineer

Insurance Office of AmericaMountain Brook, AL, US
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  • [job_card.full_time]
[job_card.job_description]

Description

Job Description:

Title: Software Support Engineer

Fully Remote |
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations

About the Role: Under the direction of the AVP of IT Applications and Development, the ideal candidate understands the technical architecture of enterprise scale systems and has the curiosity to troubleshoot the unique behaviors of AI-integrated workflows. The Software Support Engineer aids, advises, and provides solutions in support of enterprise application adoption, incident resolution, and problem resolution. The Engineer will research best practices, investigate problems, identify root causes, and collaboratively engineer solutions. The Software Support Engineer works in conjunction with Software Development staff, Technical Support staff, IT vendors, and end users to develop quick, effective solutions.


Key Responsibilities:

  • Tier 2/3 Technical Support: Diagnose and resolve complex technical issues related to our enterprise software suite. Participates in on-call rotation.
  • Incident Management: Lead the technical response for critical production issues, coordinating between customer success teams and core engineering to minimize downtime for carriers and agents.
  • Knowledge Engineering: Document common technical hurdles and create troubleshooting playbooks specifically for the "black box" elements of AI tools (e.g., why a specific claim was flagged for manual review).
  • Cross-Functional Collaboration: Act as the technical "voice of the customer," providing feedback to the Product and engineering teams on recurring bugs or integration friction points within the ecosystem.
  • Manage Software Requests: Handle, research, and resolve software-related requests for assistance (incidents, problems).
  • Perform Triage Functions: Troubleshoot software and identify root causes of software problems.
  • Analyze Software Errors: Analyze software-related errors, alerts, issues, and propose solutions.
  • Configure Applications: Configure application workflows, monitors, alerts, reports, and SQL queries.
  • Administer Applications: Administer and configure enterprise applications.
  • Test Solutions: Test (verify) solutions using manual and automated testing tools before implementation.
  • Provide Technical Support: Perform technical support functions related to all IOA software systems.
  • Document Activities: Document software support activities thoroughly, accurately, and in a timely manner.
  • Make Quick Decisions: Make decisions quickly, sometimes with limited information.
  • Review Work Logs: Periodically review work logs and customer feedback with supervisors and other analysts to identify and act on opportunities for improvement.
  • Complete Projects: Independently complete small to medium projects.
  • Policy Compliance: Stay updated on company policies and procedures.
  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
  • Champion IOA Values: Demonstrate integrity and leadership.


Ideal Candidate Qualifications:

  • 3+ years of experience supporting enterprise applications such as Salesforce, Workday, ServiceNow, DataDog or comparable
  • 3+ years of experience supporting cloud-based applications, SQL, and JavaScript
  • Bachelor’s Degree in a technical field or higher
  • Demonstrated experience with relational databases
  • ITIL Foundations Certification
  • Strong analytical, problem-solving, and decision-making skills
  • Excellent multi-tasking, organizational, and prioritization skills
  • Outstanding verbal and written communication skills
  • Ability to perform large work volumes with high degrees of accuracy and attention to detail
  • Experience working in a remote environment
  • Ability to perform large work volumes with high degrees of accuracy and attention to detail
  • Ability to translate complex technical workflows into plain language for non-technical insurance stakeholders.

Eligibility Requirement:
Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship. This role does not support employment-based visa sponsorship.

What We Offer:

  • Competitive salaries and bonus potential
  • Company-paid health insurance
  • Paid holidays, vacations, and sick time
  • 401K with employer match
  • Professional growth and career progression opportunities
  • Respectful culture and work/family life balance
  • Community service commitment
  • Supportive teammates and a rewarding work environment


What to Expect (Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $60,000 to $101,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Summary

We are seeking a Software Support Engineer who thrives at the intersection of complex enterprise software, emerging technologies, and end-user engagement. In this role, you won't just be closing tickets; you will be a key team member and technical subject matter expert for I.O.A.’s enterprise platforms, ensuring systems perform reliably and end users are equipped with tools needed for the job.Under the direction of the AVP of IT Applications and Development, the ideal candidate understands the technical architecture of enterprise scale systems and has the curiosity to troubleshoot the unique behaviors of AI-integrated workflows. The Software Support Engineer aids, advises, and provides solutions in support of enterprise application adoption, incident resolution, and problem resolution. The Engineer will research best practices, investigate problems, identify root causes, and collaboratively engineer solutions. The Software Support Engineer works in conjunction with Software Development staff, Technical Support staff, IT vendors, and end users to develop quick, effective solutions.