Program evaluator • centennial co
No agencies or rd party Recruiters please.Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfa...[internal_linking.show_more]
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No agencies or rd party Recruiters please. Thank you!
Who we are:
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for:
The Customer Contact Quality Evaluator will listen and see customer interactions within Cornerstone Home Lending’s Contact Centers verifying compliance with policy and procedures. The Evaluator will be using a predefined scorecard. Evaluator will document and interact professionally about their observations and scoring. Evaluator will present observed themes, individual and department scores constructively to Senior Leadership.
Key Responsibilities:
What you’ll need to be successful:
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
