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Qa manager • frisco tx
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The QA / QC Coordinator plays a pivotal role in upholding NTTA's commitment to service excellence by evaluating customer interactions, auditing workflows, and ensuring compliance with established sta...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
QA Testing Lead || Plano TX Onsite || Fulltime.End Client interview : Face to face.Must Have Technical / Functional Skills.
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Genesis10 is currently seeking an QA Test Manager with our client in the financial industry located in Charlotte, NC and Plano, TX.
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Technology and Business consulting services.We are in search of a highly motivated candidate to join our talented Team.Our dynamic Byte Platform is rapidly growing as we optimize our digital orderi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our val...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a highly experienced QA Automation Engineer with 10 years of experience to lead automated testing efforts for our microservices ecosystem.
This role requires hands-on expertise in tes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Job Title : QA Technical Services Admin Location : Lewisville, TX HQ Job Type : Full-time / Non-exempt.Business Hours : M-F 9 : 00a-5 : 30p CST.
Occasionally after / before business hours, weekend hours may be ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our val...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We are seeking a highly experienced QA Automation Engineer with 10 years of experience to lead automated testing efforts for our microservices ecosystem.
This role requires hands-on expertise in tes...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Hybrid role in our Frisco TX office.At Lexipol our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology.Our top-notch tea...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Bachelor's or Master graduate's degree in programming, computer engineering, computer science, or a related field.Broad working knowledge of Requirement analysis, designing, developing, testing and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
We have an opening for a talented Netflix QA Tester to follow safety procedures and company policies, assist with organizing, stocking, and general upkeep, and manage daily responsibilities with a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Senior QA Automation Engineer (10 years).API automation and service contract validation.The role involves building automation frameworks testing Level 2 / Level 3 APIs performing contract testing (Pa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Earn up to $15 / hour + performance bonuses.Outlier, a platform owned and operated by Scale AI, is looking for.If you're passionate about improving models and excited by the future of AI, this is you...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
QA automation and software testing & API Testing.Proven experience leading and mentoring QA automation teams.Hands on expertise in automation tools such as Selenium Cucumber KarateCypress JUnit or ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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QA QC Coordinator
North Texas Tollway AuthorityPlano, TX, United Statesjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionEvaluate customer interactions across multiple communication channels (voice, email, chat, etc.) using established QA scorecards and, where applicable, AI-assisted monitoring tools. Monitor compliance with scripts, protocols, policies, and industry or regulatory standards. Leverage AI-enabled transcription and sentiment analysis tools to increase consistency and efficiency in evaluations. Perform audits on documentation, data entry accuracy, and workflow adherence using both manual and AI-supported methods. Accurately document audit results and share findings in a timely manner using reporting dashboards and digital audit platforms. Maintain organized records of audit outcomes, coaching notes, and compliance tracking in centralized systems. Provide clear, constructive quality feedback to frontline staff and team leads based on monitoring results. Assist supervisors and trainers by identifying coaching opportunities and skill gaps using AI-driven trend data and evaluation insights. Participate in calibration sessions to ensure alignment across human and AI-assisted evaluation results. Monitor and track performance trends across service lines using traditional and AI-enhanced reporting tools. Identify and escalate recurring quality concerns, anomalies, or risks to the QA / QC Supervisor for further analysis and action. Support quality improvement initiatives by collecting and analyzing relevant data from AI dashboards, CRM systems, and QA platforms. Collaborate with training and operations teams to update knowledge base content, SOPs, and workflows in response to quality trends or AI-generated insights. Stay current on changes in products, services, technology tools, policies, and procedures to ensure evaluation accuracy and service alignment. Contribute to the design, testing, and implementation of AI-powered QA tools and automation processes. Ensure quality assurance practices align with internal policies, external regulations, and ethical standards. Promote a proactive quality culture by embracing innovation and supporting digital transformation within QA / QC processes. 6-months / 1-year education or training beyond a high school diploma 1 - 3 years' experience in customer service, call-center or quality assurance. Strong attention to detail and analytical skills Effective written and verbal communication skills Proficient in Microsoft Office Suite (Excel, Word, Outlook) Valid driver's license Associate's degree or equivalent work experience 2+ years of Quality Monitoring experience
Summary :
The QA / QC Coordinator plays a pivotal role in upholding NTTA's commitment to service excellence by evaluating customer interactions, auditing workflows, and ensuring compliance with established standards and regulations. Reporting to the QA / QC Supervisor, the Coordinator supports continuous improvement initiatives through data analysis and the integration of AI-powered tools.
Known for attention to detail and technical proficiency, the Coordinator fosters a culture of accountability and service excellence. Acting as a key liaison between frontline operations, training, and leadership, the role promotes collaboration, innovation, and alignment across teams to drive performance and quality outcomes.
- Pay Range : $18.11-$23.83
- Retention Bonus : $1000
- Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship.
Responsibilities :
Qualifications : M inimum :
Preferred :
About NTTA : NTTA is a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highly qualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us.
Our mission : We are committed to providing a safe and reliable toll road system, increase value and mobility options for our customers, operate the Authority in a businesslike manner, protect our bondholders, and partner to meet our region's growing need for transportation infrastructure.
How To Apply
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If you have questions about the application process, please access our Frequently Asked Questions
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Refer your Family and Friends to apply at https : / / careers.ntta.org
NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.