Qa specialist [h1.location_city]

Job Description

Job Description

JOB DESCRIPTION

Job Title : Recovery Specialist

Department : Client Services

FLSA Status : Exempt

SUMMARY

The Recovery Specialist plays a key role in supporting clients throughout their treatment journey by ensuring adherence to the daily schedule, program guidelines, and therapeutic expectations related to the 12 Steps of recovery. This role requires observation, compassion, and proactivity when it comes to supporting clients in recovery and providing structure. The Recovery Specialist serves as a role model for clients and acts as a liaison between clients, staff, and family members.

ESSENTIAL FUNCTIONS

• Monitor client behavior and compliance with facility guidelines and daily schedule.
• Redirect client behavior as necessary and document all notable interactions.
• Always maintain awareness of the location and activities of each client.
• Support clients during programming and ensure active participation.
• Conduct weekly-one-on-one meetings with assigned clients and document accordingly.
• If applicable, provide transportation for clients as needed for appointments, admissions, or outings.
• Complete intake / enrollment process for incoming clients, ensuring a smooth transition.
• Facilitate 12-Step and accountability groups in alignment with program curriculum.
• Customize 12-Step work to meet individual client needs and support recovery goals.
• Document all groups facilitated in accordance with program standards.
• Maintain consistent contact with client families to share progress and discuss concerns.
• Document all family communications appropriately.
• Facilitate and supervise weekly client phone calls; prepare and post the weekly phone sheet.
• Ensure cleanliness of the facility and report any property issues to the maintenance department.
• Check and respond to emails daily for any updates, instructions, or concerns.
• Maintain balanced scheduling for maximum benefit of client care and family involvement.
• Accurately document all client interactions, group sessions, and family communication.
• Assist in the ongoing development and evolution of the 12-step component of the program.
• Assist with direct client care tasks as needed.

The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies :

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communication - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to respond to common inquiries or complaints from customers. Ability to communicate effectively through email. Ability to effectively present information to management.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel and Outlook) as well as web-based email and EMR system.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.