Genesis10 is currently seeking an Site Reliability Engineer with our client in the financial industry located in Chandler, AZ.
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Genesis10 is currently seeking an Site Reliability Engineer with our client in the financial industry located in Chandler, AZ. This is a 12+ month contract position.
Responsibilities :
Support coverage and be responsible for providing day to day operational support for real-time banking applications
Work through resolving issues and incidents that are related to the system or reported by business users, as well as support change and release activities
Assist and work closely with technology and business partners across GTO to assist in risk, audit and regulatory activities that the team get engaged in to maintain the application
Investigate and troubleshoot issues on platforms and associated applications, participate in incident bridges, ensure all required individuals are on the call and are actively seeking to resolve the issue(s)
Provide technical support on payments applications, provide in-depth technical analysis as required on varying platforms in the event of issues being reported
Follow up post issue to investigate and determine root cause, identify and implement mitigating solutions to ensure issues do not recur
Document and maintain operational procedures including documents used to resolve issues, problem tickets, as well as ensure all contingency related documents are accurate and up to date
Fulfil risk, audit, and regulatory requests
Stakeholder management across GTO, particularly with CIO and business partners
Engage in initiative work
Requirements :
Excellent verbal and written communication skills
Excellent problem-solving skills
Technology background, ideally with experience in Unix / Linux
Experience with SQL Database query language, Splunk and other monitoring tool exposure
Experience in application support processes including incident management, release management, risk governance, etc
Knowledge and experience in problem and conflict management
Dedicated in process improvements and tool improvements to make the entire project execution more efficient and simplified
Ability to work and manage stakeholders across business and technology groups who are based in various locations as required
Ability to troubleshoot applications, reviewing application logs, data, and other tools applicable to the application
Understanding of Remedy Incident Management, Problem Management, and Change Management modules
Good written and verbal communication skills, able to summarize at a business level, a technical issue or problem
Desired skills :
Pay range : $50.55 - $58.55
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10 :
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)