Technical program manager h1.location_city

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Full TimeDays

Work Schedule

• Monday–Friday, 8:00 a.m.–5:00 p.m.
• After-hours and weekend work is common due to the nature of the role.
• This position leads and coordinates all Epic update activities—including quarterly upgrades, monthly ad‑hoc updates, SPREs, SU’s, and other release cycles—which occur frequently and are often completed outside of normal business hours.

Job Summary: The Manager, EHR Technical Systems is responsible for the technical planning, coordination, and operations of Epic and its ancillary systems regarding the systems’ infrastructure components including ODB Administration, Cogito Administration, Epic Client Systems, and SQL Administration. This role manages and leads a team of database administrators and client systems administrators.

Minimum Education: Bachelor’s degree in Business, Computer Science, or related field. Eight years of enterprise-level experience, in lieu of Bachelor’s degree may be considered.

Licensure, Registration and/or Certification: Epic Systems Certification, preferred.

Work Experience: Minimum 5 years of related experience working in a technical EHR/EMR environment.

Knowledge, Skills, and Abilities: Functional knowledge of SQL database operations, Epic Operational Database, Epic Client Systems infrastructure, and Epic Analytics products. Knowledge of information technology change control management. Excellent technical/non-technical oral and written communication skills. Strong analytical ability to solve both business and technical problems with strong attention to detail. Ability to analyze complex desktop related issues, identifies patterns, and determine root cause of problems for effective troubleshooting. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing deadlines. Ability to make complex technology issues understandable to others.

Additional Knowledge:

• Practitioner of Project Management Methodologies
• Understand how ODB/IRIS ↔ Cogito ↔ Chronicles ↔ external systems interact
• Comfort owning uptime, performance, and recovery
• Understanding of:PHI HandlingAudit TrailsAccess ControlsITIL or other IT Governance and Operational Frameworks

Essential Functions and Responsibilities: Manages day-to-day IT operations of the Epic infrastructure environments. Ensure all proposed changes to IT systems are thoroughly reviewed, approved, implemented, and documented in accordance with established change control procedures. Oversees the design, approval, and implementation of technical projects within the Epic infrastructure environment including disaster recovery planning and testing. Ensures full compliance of enterprise standards and applicable federal/state regulations. Supports staff with work assignments, deliverables, and objectives. Manages IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Reviews, coordinates, and establishes vendor/consultant contracts and service agreements. Benchmarks, analyzes, and makes recommendations for the improvement and growth of Epic infrastructure. Assists in the development of capital and operational budgets for the Epic technical environments.

Decision Making: The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from a supervisor.

Working Relationships: Direct supervision of others. Prepares and gives performance evaluations. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level and above.

Special Job Dimensions: None.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Information Technology Technical Services Administration - Yale Campus

Location:

Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability