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Patient Relations Specialist Events & Growth
Rancho HealthTemecula, CA, United States[job_card.1_day_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Conduct outbound outreach to prospective and existing patients in support of events and growth initiatives. Assist patients with basic insurance navigation and PCP selection in coordination with internal teams. Address routine patient concerns and escalate more complex issues as appropriate. Maintain accurate CRM workflows, lead tracking, and documentation related to events and outreach. Support reporting related to event performance, patient engagement, and lead conversion. Collaborate with internal teams to ensure alignment on patient growth initiatives. Partner with marketing, operations, clinic leadership, and care teams to support outreach and event strategy. Represent Rancho Health professionally at all events and community engagements. Support occasional evening or weekend events as business needs require. Serve as a primary point of contact for senior center instructors, vendors, and partners. Coordinate scheduling, room setup, activities, and general oversight of senior center operations. Ensure senior center spaces are organized, prepared, and properly maintained. High school diploma or equivalent. Minimum of 1 year of experience in customer service, patient-facing roles, events, hospitality, or community engagement. Strong communication and interpersonal skills. Excellent organizational, time management, and multitasking abilities. Comfort engaging with groups and in live event environments. Ability to work independently while collaborating effectively across teams. Ability to adapt in a fast-paced, changing environment.
The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.
The Patient Relations Specialist - Events & Growth supports patient growth, community engagement, and brand presence through proactive outreach and the planning and execution of in-person and community-based events. This role serves as a front-facing representative of Rancho Health, supporting patient education, acquisition, and retention while ensuring a positive patient experience before, during, and after each interaction.
Essential Job Duties : Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Event Planning & Execution (Primary Focus)
- Plan, coordinate, and support in-person and community-based events across clinics and patient populations, including education seminars, enrollment events, open houses, health fairs, and provider meet-and-greets.
- Coordinate event logistics such as registration tracking, materials, signage, room setup, and on-site support.
- Serve as an on-site brand ambassador, welcoming attendees, explaining services, and guiding next steps.
- Support public-facing event activities, including greeting attendees, introducing presenters, and facilitating basic group interactions.
- Conduct post-event follow-up, including outreach, appointment scheduling, insurance assistance, and CRM documentation.
- Provide feedback and insights to improve event engagement and effectiveness.
Patient Outreach & Lead Support
Lead Management, CRM & Reporting
Collaboration & Community Engagement
Senior Center Oversight
Required education and experience : The requirements listed below are representative of the knowledge, skills, and / or ability required.
Minimum Education required :
Minimum Experience Required : (i.e., number of years performing specific tasks and / or working in a specific industry or function, managing teams at a specific level- Supervisor, Manager, Director, VP (Vice President), Executive, etc.)
Minimum Knowledge and Skills Required :