h1.location_city
Customer Satisfaction Supervisor
Lithia & Driveway, OR, USURGENT: Sitter Wanted - Brothers %Providername Opportunity
Sitter.comBrothers, Oregon, USA- [promoted]
Comprador de DoorDash – conductor de entregas
DoorDashOregonPacific Northwest 8-Axle Company Driver
System TransportOregon, USCognos Reporting Specialist
OpenkyberOR, United States- [promoted]
Online Survey Taker. Earn up to $25 per survey. - Remote
Earn HausFort Hill Census Designated Place, Oregon, US- [promoted]
Online Product Tester
Online Consumer Panels AmericaOregon, USCall Center & Contact Center Professionals
Hire Resolve.comOR, USProduction Associate
Mondelēz InternationalOregon, United StatesAssociate, Corporate Development
Harris ComputerOregon, United StatesSales Representative
DMC RecruitmentOregon, USActuarial Consultant, Commercial Pricing - Remote
501 CSAA Insurance Services, Inc.Oregon, United StatesWest Coast Regional Driver
System TransportOregon, USDental Assistant | Up to $34/hr | Pacific NW
The Medicus FirmOregonDevelopment Coordinator (Part-Time, Temporary)
Breakthrough T1DOregon- [promoted]
URGENT: Housekeeper Wanted - Housekeeper Wanted In The Eugene Springfield, Or Area Earn $17.50/Hour! Join Our Team For A Rewarding Cleaning Role.
Housekeeper.comBrothers, Oregon, USARestaurant Steward - Busser/Server - Virtual Job Fair @ Norwegian Cruise Line
Norwegian Cruise LineOregonURGENT: House Sitter
HouseSitter.comBrothers, Oregon, USAJunior Data Coordinator
FiscalNoteRemote, Oregon, United States, 97458Customer Satisfaction Supervisor
Lithia & Driveway, OR, US- [job_card.full_time]
Dealership:
L0397 Driveway Home OfficeDriveway
Drivewayis where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch.We’rethe digital retail arm of Lithia & Driveway (LAD)andwe’reon a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network ofnearly300dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience.We’rebig on innovation, big on people, and always driving forward. Come ride with us!
Customer Satisfaction Supervisor
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process. This position will be responsible for reaching and maintaining exceptionalCustomer Resolution. The Driveway Satisfaction Supervisormanages the activities of Driveway Customer SatisfactionAgents, and assists in their training, cross-training, and development.
Location: Medford, OR
Pay Range: $50,000-75,000
Responsibilities
Directly manage a team of Customer Satisfaction Representatives, including but not limited to hiring, managing performance, communicating expectations, developing individual and team goals, and problem resolution to ensure high employee retention and satisfaction
Collaborate with other teams to align on key processes and ensure an excellent customer experience is being delivered to earn customers for life
Take ownership of customer requests and escalations, and tenaciously follow problems through to resolution
Be a change agent that will drive continuous optimization, standardization, and high performance
Establish, track, analyze, report, and optimize customer service performance based on quantitative measures focused on issue type and volume, response time, inefficient use of time, and staffing optimization
Understand priorities and manage staff workload to provide the highest level of support and responsiveness to customers
Manage account data integrity across CRM and multiple ERP systems
Additional responsibilities as needed
Skills and Qualifications
Sense of urgency
Ability to see the bigger picture and think strategically
Record of identifying areas of process optimization and driving continuous improvement
Strong client-facing and communication skills
High School diploma or Equivalent
3-5+ years of Customer ServiceLeadership
Exceptional written and verbal communication skills
Demonstrates success in partnering with other groups within an organization to put together best practices ensuring a united front to the customer
Competencies
Does the right thing,takesactionand adapts to change
Self-motivates, believes in accountability, focuses on results, makesplans,and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
We Offer Best-in-Class Industry Benefits:
Competitive pay
Medical, Dental, and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of thejob.*
Up to 1/3 of time: standing, walking,liftingupto 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.