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Patient Access Associate 2 - PRN
Patient Access Associate 2 - PRNInova Health System • Fairfax, VA, United States
Patient Access Associate 2 - PRN

Patient Access Associate 2 - PRN

Inova Health System • Fairfax, VA, United States
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  • [job_card.full_time]
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Inova Physical Therapy is looking for a dedicated PRN Patient Access Associate 2 to join the Western Region team. This role will be PRN position, and will work various hours as needed. Our Physical Therapy office hours are Monday - Friday from 8 : 00 a.m. - 5 : 00 p.m. with limited hours on Saturdays. Locations include Sterling, Ashburn, Dulles, Chantilly, Fair Oaks, Fairfax, Tysons and Annandale.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

  • Retirement : Inova matches the first 5% of eligible contributions - starting on your first day.
  • Tuition and Student Loan Assistance : offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
  • Mental Health Support : offering all Inova team members, their spouses / partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Patient Access Associate 2 Job Responsibilities :

  • Expresses sincere concern and empathy when dealing with customer complaints.
  • Accesses appropriate systems / services to confirm insurance coverage or other means of payment.
  • Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
  • Identifies and communicates payroll authorization and referral requirements to patients.
  • Explains insurance benefits and patient liability by using appropriate communication methods / styles.
  • Reports safety hazards / violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
  • Recognizes when a problem needs to be elevated for resolution and involves others in the problem-solving process when additional input is needed.

    • Minimum Qualifications :

    Education : High School Diploma or GED

    Experience : 1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle. Bachelor's Degree in lieu of experience.

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    Patient Associate Prn • Fairfax, VA, United States

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