Talent.com
Member Concierge
Member ConciergeFlexcar • Lilburn, GA, US
Member Concierge

Member Concierge

Flexcar • Lilburn, GA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Job Title :

  • Member Concierge   Location : Onsite,  Lilburn, GA   Starting rate : $22.50 / hr + Full Benefits package (day one)      Flexcar is completely reimagining car ownership.
  • We offer the world’s first month-to-month car ownership, with insurance and maintenance included.
  • Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership.
  • By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.  We want you to be a part of our team — not just for a job, but for a long-term career.
  • We're committed to investing in your growth, helping you build your skills, and supporting your professional development every step of the way.
  • As a key player in our success, you’ll work with some of the largest fleet companies in America and gain hands-on experience with our 209 unique vehicle models.
  • Join us and grow your future with a company that believes in your potential.  The Member Concierge is responsible for ensuring an outstanding customer experience by providing support to our Flexcar customers, who we call members.
  • This role involves assisting members, and their vehicles, before, during, and after their time as a Flexcar member to ensure a seamless and positive experience.

This could involve phone, chat, in person communication with our members, as well as preparing vehicles for delivery to the member.      What you’ll Do :

  • Provide exceptional customer service and support to members, ensuring a positive and seamless experience throughout the entire process of ordering, picking up, receiving delivery driving, and returning a Flexcar.   Troubleshoot and resolve customer order and vehicle issues promptly, efficiently, accurately, and with a focus on member satisfaction.   Ensure each vehicle delivered to our members meets our Flexcar quality standards and participates in the cleaning and preparation tasks pre-delivery.   Utilize the company's operational systems and tools to manage member interactions, track progress, and maintain accurate records.   Serve as a product expert by acquiring in-depth knowledge of our business and staying up to date with the latest features, updates, and processes.   Greet customers as they enter our property, or at the place of delivery, creating a welcoming atmosphere and providing information about the company and our products.   Collaborate closely with cross-functional teams, such as customer care and security team, to ensure a seamless member experience.   Identify opportunities for process improvement and contribute to the development and implementation of customer service initiatives.    This is a small market operation; you may be assigned other duties and responsibilities by your manager!    What Drives Success for this Role :      1-2 years of proven experience in a customer service role, preferably in a fast-paced environment.   Excellent interpersonal and communication skills.   Strong problem-solving and decision-making abilities.   Proficient computer skills and ability to learn and navigate new software systems quickly.   A passion for providing exceptional customer service and dedication to exceeding customer expectations.   Ability to multitask, prioritize tasks, and work effectively under pressure.   Flexibility to safely operate vehicles and perform work in inclement weather, including evenings, weekends, and holidays, based on operational requirements.    A knack for managing details, ensuring that no request or need slips through the cracks.   The ability to utilize strong listening skills to identify essential information and make sure customer needs are met.   Manage support cases to ensure issues are recorded, tracked, resolved and follow ups / solutions provided in a timely manner   Follow standard procedures for proper escalation of unresolved issues to collaborate with the appropriate internal teams like Product, Engineering, Operations to ensure we resolve client issues promptly and efficiently.    What tops the tank :   Rest & Relax! Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years plus multiple company paid holidays and 60 hours of Sick time.  Save for Your Future! 401(k) with company match from day one of hire    Benefits :  Excellent, low-cost healthcare coverage including : medical, dental, vision, eligibility day one.

    • Wellness Programs, Flexible Spending Accounts, Health Savings Account, Life and Disability Insurance  Drive a Flexcar! Discounted employee rate on Flexcar products and no annual membership fee  Weekly Pay and Employee Referral Bonus  Uniforms  Disclaimer :

  • This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.    Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
  • Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Flexcar is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
  • Flexcar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  • Powered by JazzHR
    • [job_alerts.create_a_job]

    Concierge • Lilburn, GA, US

    [internal_linking.similar_jobs]
    Housekeeper Part Time-101020

    Housekeeper Part Time-101020

    Extended Stay America • Duluth, GA, United States
    [job_card.part_time]
    The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Back of House Kitchen Team Member

    Back of House Kitchen Team Member

    Chick-fil-A Sugarloaf & 316 • Lawrenceville, GA, US
    [job_card.full_time]
    Working at Chick-fil-A Sugarloaf & 316 is more than a job - it's an opportunity for teamwork, leadership development, and overall growth in a positive, people-focused environment.We are loo...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead in Training

    Lead in Training

    Cooper Connect • Lithonia, GA, US
    [job_card.full_time]
    Company : Chick-fil-A Turner Hill Road.Chick-fil-A is the fastest growing Quick Service Restaurant in the nation.Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years.Chi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    All American QSR, LLC : A Franchisee of Checkers & Rally's • Duluth, GA, US
    [job_card.full_time]
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will be responsible for helping ensure we are ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    JonJay, LLC dba Moe's Southwest Grill • Buford, GA, US
    [job_card.part_time]
    Implementation of procedures, standards, and tactics to optimize restaurant sales, control costs, provide a quality guest experience by adherence to quality, cleanliness, and service standards.Resp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Champion

    Service Champion

    Taco Bell • Conyers, GA, US
    [job_card.full_time]
    Live Más with a career at.We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be apart of the largest restaurant company in ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    PM Team Member

    PM Team Member

    Chicken Salad Chick - 02 • Covington, GA, US
    [job_card.full_time]
    Chicken Salad Chick offers a friendly and warm environment for both our guests and our valued Team Members.We’re looking for people with a friendly can-do attitude who embody our passion to S...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Membership Service Representative II

    Membership Service Representative II

    YMCA of Metropolitan Atlanta • Covington, GA, US
    [job_card.full_time]
    Member Service Representative Level 2.As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldes...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Back of House Kitchen Team Member

    Back of House Kitchen Team Member

    Chick-fil-A Pike Street & 120 • Lawrenceville, GA, US
    [job_card.full_time]
    Working at Chick-fil-A Pike Street & 120 is more than a job - it's an opportunity for teamwork, leadership development, and overall growth in a positive, people-focused environment.We are l...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    Steak 'n Shake Cumming • Cumming, GA, US
    [job_card.full_time]
    Team Member – Steak ’n Shake- .More Than a Job – Be Part of the Steak ’n Shake Legacy .At Steak ’n Shake, being a Team Member means more than serving fresh b...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Front Desk Team Member

    Front Desk Team Member

    Urban Air Adventure Parks • Buford, GA, United States
    [job_card.full_time]
    The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and / or service area, cashiering, ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Vitality Bowls Team Member Morning shift

    Vitality Bowls Team Member Morning shift

    Vitality Bowls Suwanee • Suwanee, GA, US
    [job_card.full_time]
    Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner. Keep the front lobby and outside area clea...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    Steak 'n Shake Snellville • Snellville, GA, US
    [job_card.full_time]
    Team Member – Steak ’n Shake.More Than a Job – Be Part of the Steak ’n Shake Legacy.At Steak ’n Shake, being a Team Member means more than serving fresh burgers and ha...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lot Attendant / Porter

    Lot Attendant / Porter

    Hyundai of Cumming • Cumming, GA, US
    [job_card.full_time]
    The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number.We acknowle...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Lead Concierge Provider / Practice Owner (MD / DO / NP / PA)

    Lead Concierge Provider / Practice Owner (MD / DO / NP / PA)

    Reach7 Diabetes Studios • Cumming, GA, United States
    [job_card.full_time]
    MD / DOs), nurse practitioners (NPs), and physician assistants (PAs).Practice ownership opportunities.Our model is designed to offer high-touch, deeply personalized, and outcomes-focused care.Our mis...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    1291 - Dave's Hot Chicken - Buford • Buford, GA, US
    [job_card.full_time]
    The Team Member is responsible and accountable for performing specific tasks and duties assigned within the restaurant including guest service, food prep, restaurant cleanliness and teamwork.The Te...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    Cedartown Foods - Bojangles • Cumming, GA, US
    [job_card.full_time] +1
    TEAM MEMBER JOB SUMMARY….Our Team Members are comfortable serving and interacting with our loyal customers.If you are energetic, outgoing, friendly, and passionate about serving high-quality...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Online Sales Concierge

    Online Sales Concierge

    D.R. Horton • Conyers, GA, US
    [job_card.full_time]
    It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title servi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]