Manager, Partner Success

Manager, Partner Success

This role is based remotely in the United States, preferably in the Pacific or Central time zone.

DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production.

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

The Opportunity

The DoiT Manager, Partner Success will be an integral part of our Customer Success team. We are looking for an experienced Manager, Partner Success who is excited by the opportunity to be hands-on managing partner relationships while also playing a strategic role in building out our partner program, defining how we operate, scale, and hire for the team in the future.

Responsibilities

• Operate as the primary point of contact for our channel partners, orchestrating the customer journey and ensuring alignment, engagement, and joint success
• Responsible for driving partner program metrics, including :
• Growth of partner customer accounts, providing advisory input on onboarding and DoiT Cloud Intelligence adoption
• Management and escalation of support issues, driving resolution with high partner satisfaction
• Controlled cost to serve, ensuring that partners are fully enabled and have the necessary resources and knowledge to self-serve where possible
• Deliver "train the trainer" sessions on our DoiT Cloud Intelligence platform to partners
• Act as "voice of the partner," providing feedback to the relevant internal teams and stakeholders
• Facilitate partner Quarterly Business Reviews (QBRs) to ensure ongoing strategic alignment
• Collaborate with DoiT enablement to develop asynchronous partner training
• Define, implement, track and report on partner program KPIs
• Build out a Partner Success hiring strategy and headcount plan in alignment with existing partnerships and pipeline opportunities
• Define job responsibilities, metrics, and qualifications for the Partner Success team
• Hire, grow, and retain the team that will support our partner program
• In collaboration with our GTM teams, define our messaging and approach to expanding our partner footprint
• Participate in meetings with potential future partners, representing the delivery side of our partner program
• Assist with DoiT Cloud Intelligence demos and evaluations in support of partner ecosystem growth

Qualifications

Bonus Points

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values.

DoiT unites as Many Do'ers, One Team, where diversity is more than a goalit's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.