Reliability Engineer

Job Description

Job Description

SUMMARY

This is a highly visible position located in our primary service center. The primary focus of this role is to own complaint investigation activities, including determining root causes for device quality issues and driving these issues to conclusion by interfacing with the Vapotherm R&D team and suppliers. This role requires an onsite presence in Mesquite, TX, and includes a 10 to 15% travel requirement to troubleshoot quality issues directly with suppliers and Vapotherm’s Manufacturing and R&D facilities. Additionally, this position will provide support for maintaining calibrated devices and some incoming inspection activities.

PRIMARY RESPONSIBILITIES

Complaint Investigation Activities

• Conduct investigations of customer complaints to identify root causes and potential product or process issues.
• Partner with Vapotherm R&D and manufacturing teams to troubleshoot issues; collaborate with suppliers to drive them toward effective corrective actions.
• Provide input on process and design improvements to enhance product quality and reliability.
• Own complaint investigation processes to ensure reliable tracking. Prepare trend analysis reports, present findings to the company, and drive cross-functional Quality Data review meetings.
• Document investigation findings, corrective actions, and recommendations
• Conduct travel to Vapotherm R&D, Manufacturing Facilities, and suppliers to troubleshoot quality issues associated with complaints

Calibration

Quality Management System (QMS) Support

BACKGROUND REQUIREMENTS

Education and Experience

Skills and Competencies Needed

Skills and Competencies Nice to Have

Physical Demands