Systems Analyst

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Systems Analyst you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Systems Analyst at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 9 Dorchester Collection hotels – stay once a year at each hotel!

• 50% off at bars and restaurants within all of our Dorchester Collection hotels

• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)

• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala

• Free Meals on Duty OR Workday Lunches in the form of a prepaid contactless card

• Exclusive Access to a discount platform featuring 1000s of retailers

• Competitive Medical, Dental, Vision Benefit

• Competitive retirement scheme

As a Systems Analyst at The Beverly Hills Hotel, your compensation will be $38.63 per hour.

What you'll do

You’ll love what you do and take pride in delighting our guests:

A day in the life of our System Analyst… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our System Analyst accomplish would be lengthy but the list below is essential to know.

• Our System Analyst work with the team to answer phone calls, emails, and helpdesk tickets on a day to day basis.

• New users creation in Active Directory, Office 365, and user onboarding. Troubleshoot hotel applications (Opera PMS, Micros Symphony, Sales & Catering, etc.) and work together with vendor support to solve problems. Our System Analyst is responsible for the implementation and troubleshooting of software and hardware solutions.

• Support Office 365/Exchange, Active Directory, Windows Server (both physical and virtual machines using VMware), managed antivirus, and Windows Update Services. Understanding and troubleshooting network inconsistencies including DNS, DHCP, services, ADUC, group policies.

• Basic understanding of Telephony VOIP support (Adds, moves, changes, and hardware testing)

• Our System Analyst must have knowledge of in room automation and hospitality grade in room entertainment a plus. Work with various departments to identify functional, technical requirements, and make suggestions based on the needs.

• Working closely with the annual hotel IT Audit and response to various sections delegated by Director of IT and act as a point of escalation for 1st tier support personnel.

• Work closely with IT and Engineering Sometimes our guests have special requests involving providing unique service to our guests who need technical assistance. Most of these requests are fulfilled by our System Analyst

• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our System Analyst are relied upon to report these and work with several other departments such as IT and Engineering staff on system maintenance, development, training, and documentation.

• Communication is what keeps our departments running perfectly. Our System Analyst must communicate with other departments and extended hotel team in order to ensure the alignment remains. Must act as a liaison for external vendors and contractors.

The items shared are essential. However, to ensure consistency, our System Analyst are provided with specifics on how we care for their department and our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.

• You have a talent and commitment to service excellence and creativity

• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.

• English is the primary language used in our hotel. You can comfortably communicate in this language.