Position Overview The Franchise Business Consultant (FBC) serves as a vital liaison between the franchisor and franchisees, helping to drive operational excellence, revenue growth, and brand consistency. This role focuses on providing strategic guidance and operational support to franchisees, ensuring they have the tools and knowledge to succeed in a rapidly growing consumer services brand.
Key Responsibilities Franchisee Support & Relationship Management Serve as the primary point of contact for an assigned group of franchisees, fostering strong and collaborative relationships.
Conduct regular business reviews with franchisees to analyze performance metrics, identify opportunities for improvement, and set actionable goals.
Act as a trusted advisor, providing expertise in operations, marketing, financial management, and customer service.
Operational Excellence Ensure franchisees adhere to brand standards, operational guidelines, and customer experience expectations.
Conduct on-site visits to assess operations, identify challenges, and implement best practices.
Develop and deliver training programs for franchisees and their teams to improve operational efficiencies and service delivery.
Financial Performance & Growth Analyze franchisee P&L statements to identify opportunities for revenue growth and cost optimization.
Partner with franchisees to develop and execute local marketing plans to drive customer acquisition and retention.
Support franchisees in developing business strategies to meet or exceed sales targets and profitability goals.
Brand Consistency & Compliance Monitor and enforce compliance with franchise agreements, brand standards, and operational policies Address operational or compliance issues promptly and collaborate with franchisees to resolve theeffectively.
Collaboration & Communication Act as a conduit between franchisees and the corporate team, sharing feedback, challenges, and success stories.
Collaborate with internal departments (marketing, training, operations, etc.) to ensure franchisees have the resources they need.
Participate in franchisee meetings, conferences, and training sessions to build alignment and drive engagement.
Qualifications Education & Experience Bachelor’s degree in Business, Marketing, or a related field (preferred). 3+ years of experience in franchise operations, multi-unit management, or a related role.
Experience in the consumer services industry or a franchised business environment is a plus.
Skills & Competencies Strong business acumen with expertise in operations, marketing, and financial management.
Exceptional interpersonal and communication skills, with the ability to build trust and influence franchisees.
Proven ability to analyze data, identify trends, and recommend actionable solutions.
Highly organized and self-motivated, with the ability to manage multiple priorities and deadlines.
Willingness to travel extensively (50-75%) to support franchisees across assigned territories.
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Franchise Business Consultant - Franchisor • Cincinnati, OH, US
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