Technology and Media Support Specialist (77427)

The Technology and Media Support Specialist provide front-line and advanced support for instructional technology audiovisual systems and end-user computing in a higher education environment. This role works closely with faculty staff and students to ensure effective use of classroom technology academic media tools and collaboration platforms that support teaching learning and campus operations.

The position requires a strong customer-service mindset the ability to respond quickly in instructional settings and a working knowledge of academic technologies used in classrooms labs and event spaces.

• Duties and Responsibilities
• Provide technical support for instructional technologies used by faculty and staff in classrooms labs and offices including live troubleshooting during class sessions.
• Support learning technologies such as learning management systems (LMS) lecture capture classroom response systems and academic software.
• Assist faculty with the setup and use of instructional tools for in-person hybrid and online courses.
• Support operate and maintain audiovisual systems in classrooms and event spaces including displays microphones cameras speakers and control systems.
• Set up and provide support for lectures meetings conferences and campus events including video conferencing and collaboration platforms such as Zoom and Microsoft Teams.
• Assist with basic media production tasks including recording editing and streaming academic content.
• Coordinate equipment maintenance repairs upgrades and preventative servicing.
• Provide desktop and mobile device support for Windows and macOS systems printers and peripherals.
• Install configure and maintain software applications used in academic and administrative environments.
• Manage support requests through a ticketing system documenting solutions procedures and resolutions.
• Assist with technology deployments classroom refresh projects and inventory tracking.
• Deliver individual and group training for faculty and staff on instructional media and collaboration technologies.
• Create and maintain documentation quick-start guides and knowledge base materials.
• Collaborate with Academic Affairs Media Services and IT colleagues to support institutional technology initiatives and recommend classroom technology improvements.
• Research and evaluate emerging technologies to support academic innovation and institutional goals.
• Participate in or lead special projects and strategic initiatives as assigned.
• Perform other related duties as required.

Qualifications

• Associates degree in information technology Educational Technology Media Technology or related field or equivalent experience.
• One to three years of experience providing technical or audiovisual support preferably in a higher education environment.
• Experience supporting classroom technology and live instructional settings.
• Strong troubleshooting skills with the ability to remain calm in time-sensitive situations.
• Excellent interpersonal communication and customer service skills.
• Preferred qualifications include a bachelors degree in a related field; experience working directly with faculty in a college or university environment; familiarity with LMS platforms such as Canvas Blackboard or Moodle; experience with lecture capture systems classroom control systems and hybrid teaching technologies; knowledge of accessibility standards and inclusive instructional technology practices; and relevant certifications such as CompTIA A Network or AVIXA CTS.

Physical Requirements

Ability to lift and transport equipment weighing up to 50 pounds

Ability to work on ladders and in classroom lab and event-space environments.

Willingness to work on occasional evenings or weekends to support academic and campus events.

About Iona University/EEO language

Founded in 1940 Iona University is a masters-granting private Catholic coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Ionas 45-acre New Rochelle campus and 28-acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4000 students and an alumni base of more than 50000 around the world Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice peace and service. Iona is highly accredited offering undergraduate degrees in liberal arts science and business administration as well as Master of Arts Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes engaged professors and a wide array of academic programs across theSchool of Arts & Science;LaPenta School of Business;NewYork-Presbyterian Iona School of Health Sciences; andHynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025 Iona has been named one of the nations best colleges by The Princeton Review The Wall Street Journal Forbes and others. Additionally U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country while Georgetown Universitys Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for long-term return on LaPenta School of Business meanwhileis also accredited by AACSB International a recognition awarded to just 6 percent of business schools worldwide.

Iona offers a comprehensive benefits package to all full-time employees that includes medical dental and vision insurance; flexible spending accounts; retirement plans; life insurance; short and long-term disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.

Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal state or local laws. As an equal opportunity employer Iona University encourages applications from qualified candidates who reflect the wider world in which we live.