Front Desk/Night Audit

Night Auditors/Front Desk Associates

Fairfield Inn Marriott seeks full-time and part-time Night Auditors/Front Desk Associates to join their hotel team. This position is key to delivering outstanding guest experiences, especially during the check-in and check-out process. Flexible schedules are available.

What You Will Do

• Delight guests by providing information on hotel services, amenities, and local knowledge and attractions (directions, places to eat, entertainment, etc.).
• Engage and sell rooms to walk-in customers.
• Enter, change, post, and process reservations/charges to guest accounts using a computerized system.
• Respond in a timely and friendly manner to guest inquires on making a reservation, account charges, complaints, inquiries, etc.
• Inform housekeeping of room statuses and availability.
• Clean and tidy up front desk area
• Balance cash drawer.
• Work collaboratively with team members and stay current on with communication log.
• Set up Breakfast

Compensation. Starting wage is based on experience. Perks. Team members enjoy substantially discounted room rates at Hampton Inn and Hilton hotels nationwide. Schedule. Part-time positions available for 10pm-6am shift. Part-time and full-time position available for the 2 pm-10 pm position. Flexibility required to cover nights, weekends and/or holidays as needed.

Qualifications

• Must be 18 years of age or older.
• Preference given to candidates with prior hotel front desk experience.
• Someone who is passionate about delivering exceptional customer service at all times and understands that we're leaders in our industry and in our community-integrity is essential.
• Will work with a computerized hotel guest reservation system and the internet to maintain accounts and search for work-related information.
• Flexibility in your schedule (days, nights, weekends, holidays) customary with the hotel industry.
• Someone motivated to use safe work practices and is resourceful in solving problems.
• Position requires an ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.