Retention Account Manager - Raleigh (hybrid) or Remote

Company Overview

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties.

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties.

Job Summary

Working closely with our existing customer base the Retention Account Manager will be responsible for the renewal of all Video contracts. By sharing the value of working with Allbridge they will renew and upgrade current customer contracts. The team member will work closely with our Sales Team members to identify and pass over other sales opportunities within their customer base.

The Retention Account Manager will also work with our customers that show signs of wanting to move away from the solutions Allbridge provides. They will work to provide solutions and contracts that ensure these customers are retained.

In this role the ideal candidate will also work with current and prospective customers to identify and qualify inbound leads before sharing them with the Sales Team.

The role requires high energy and a desire to lead activities that are going to drive the sales process forward. Using our Salesforce CRM the Retention Account manager will record and track activies along with detailed notes related to the customer opportunities.

Essential Job Functions and Responsibilities

Required Qualifications

Workplace Benefits We Offer

In addition to your earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes :

Equal Opportunity Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.