Travel and Tour Operations Manager

Job Description

Job Description

Description :

Overview : The Travel & Tour Operations Manager oversees the planning, development, and coordination of domestic and international tours. This role manages the operational logistics, vendor relations, and customer service aspects of the travel programs. The manager ensures that all tour packages are designed, priced, and executed efficiently, meeting the organization’s quality standards and customer satisfaction goals

Requirements :

Responsibilities (include but are not limited to) :

• Design, organize, and coordinate tour packages for domestic and international destinations.
• Research and evaluate potential destinations, accommodations, attractions, and activities.
• Develop detailed itineraries in collaboration with travel partners and vendors.
• Negotiate contracts with airlines, hotels, ground transportation, and tour operators.
• Oversee the execution of all travel programs, ensuring schedules, logistics, and budgets are met.
• Coordinate with third-party travel companies to deliver seamless tour experiences.
• Manage reservations, bookings, and ticketing for groups and individuals.
• Monitor tour quality and resolve any service issues that may arise.
• Prepare cost estimates, budgets, and pricing structures for tours.
• Monitor expenses and ensure profitability of travel programs.
• Provide exceptional service to travelers before, during, and after tours.
• Respond to inquiries, resolve complaints, and ensure customer satisfaction.
• Collaborate with marketing teams to promote tours and increase registrations.
• Build and maintain strong relationships with travel vendors, partners, and clients
• Maintain website with Tour details.
• Supervise staff and contractors assisting with travel logistics.
• Provide training, guidance, and support to team members.
• Ensure adherence to company policies, safety guidelines, and travel regulations.

Required Education and Experience :

Required Knowledge, Skills and Abilities :

Physical Requirements :

Equal employment opportunity for all is an essential philosophy at the A.R.E. and throughout the organization, including Atlantic University, Edgar Cayce Foundation, Cayce / Reilly School of Massage, and the A.R.E. Health Center and Spa. We will evaluate all applicants for employment without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, non-disqualifying disability, genetic information, or any other characteristic protected by law.

At A.R.E., we are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. This job description outlines the typical functions of the position, and employees with disabilities can perform these essential functions with or without reasonable accommodations. We will provide accommodations unless doing so would cause an undue hardship for the employer. We are an equal opportunity employer and do not discriminate on the basis of disability.