Site Manager-Breeze Urgent Care-Mesquite

Site Manager Breeze Urgent Care-Mesquite

Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries.

Our centers are open 8 a.m. to 8 p.m., 365 days a year, to offer patients an easy, convenient and affordable option for the urgent care they require. Backed by Texas Health, one of the region’s largest health systems, we continue to add new locations across the Dallas Fort Worth area.

As part of the Texas Health family and its ~29,000 employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

• Work location : 2080 Heartland Parkway, Mesquite, TX. 75126

Job Duties

Monitors, manages, and organizes team responsibilities and resources to achieve success in all areas of the urgent care site including strategic, operational, financial, clinical, deployment, integration, and brand goals.

In collaboration with team members and leadership, builds an urgent care site culture of quality and safety, operational efficiency, customer experience excellence, brand promotion and immersion, and comprehensive integration through standardization, relationship building, management of resources, and outcomes monitoring.

Maintains financial accountability by reviewing monthly variance reports and implements action plans.

Monitors and manages teams and resources to strengthen and maintain modern urgent care operational model including quality of care, scope of service, scope of practice, inventory formularies, customer experience, and brand immersion. Mentors and coaches Clinical Concierge to achieve goals for improvement in all areas.

Monitors key performance indicators (door-to-door times, Net Promoter Scores, consumers per provider per hour, financial metrics, clinical metrics) and develops and activates action plans to address areas for improvement.

Participates with and makes recommendations to senior leadership to make decisions that affect the strategic direction, operational model, brand, and quality consumer care within the enterprise operation.

Manages Clinical Concierge including selection, training, mentorship, education, scheduling, time off coordination and management, and discipline.

Assists in the management of APP’s including scheduling, time off coordination, and discipline.

Utilizes division leadership to assess the effectiveness, throughput, and consumer experience within the urgent care site and implements provided feedback.

Maintains technical skills to provide support and expertise including consumer registration, consumer financial responsibilities (point of service collections), and referral process.

Feels personal ownership in providing excellent care and consumer experience as a team through highly choreographed standard work; never satisfied with reaching measured goals but strives to continually improve. Empowers their team to identify and participate in process improvement and problem solving in the work to decrease defects / barriers, enhance consumer satisfaction and experience, and reduce waste and / or cost.