Sales and Marketing Assistant

Purpose :

To work effectively with residents and families to ensure a smooth transition during move-in into the community. To enhance census development and increase private pay referral base.

Minimum Eligibility Requirements :

Direct sales experience with demonstrated results.

Experience in a retirement, nursing home, or assisted living industry.

Organized team player with the ability to multi-task in a team environment.

Proven skills to work independently. Be self motivated and goal-directed.

Excellent interpersonal skills.

Excellent written communication skills.

Must be capable of maintaining regular, reliable attendance.

Computer literacy.

Essential Functions :

Provide tours and education to visitors as a back-up to the community resource director.

Assist in lead management and follow-up.

Coordinate move-in with resident and or family by ensuring the room is ready and paperwork is completed accordingly.

Communicate move-in info to staff electronically (i.e. COVR, email) and postings.

Coordinate with nursing staff to ensure timely assessments.

Prepare reports as required.

Monitor and evaluate customer satisfaction. Share results with the Administrator and staff. Work as part of the team to develop appropriate plans to continually improve satisfaction levels.

Serve as a member of the marketing team whose purpose is to improve occupancy and enhance resident and community relations. Attend weekly meetings; assist in implementation of quarterly marketing plan, monitor budgets and track results.

Assist with follow up activities as assigned.

Assist Customer Service :

Assist the Administrator in ensuring that all employees are providing excellent customer service to internal and external customers.

Other :

Follow & communicate company policies and procedures.

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