Wire Transfer Assistant Manager

Wire Transfer Assistant Manager

As a Wire Transfer Assistant Manager you'll be responsible for the coordination of the daily workflow and support the daily operations of a Wire Transfer Team. You'll ensure that operational functions are performed within SLA while maintaining accuracy standards and will distribute the workload appropriately across the team. One of your key responsibilities is to provide expert guidance with problem resolution and take ownership of escalated customer concerns. In the absence of the Department Manager the Payment Operations Team Lead will assume full operational responsibility, making key decisions to ensure a continued smooth operation.

Responsibilities include :

• Supporting the Payment Operations Manager and act as the primary decision-maker in their absence. You'll oversee accurate processing and ensuring strict compliance with security protocols. Lead and monitor the wire department's daily workflow to ensure compliance with policies, timely execution of tasks, and adherence to SLAs.
• Providing leadership and direction to the team by effectively delegating assignments, offering necessary training on processes and procedures, and assisting the Department Manager with developing and optimizing workflow. Take ownership of customer escalations. Make informed decisions on exception processing.
• Overseeing the manual repair, verification, and processing of incoming and outgoing payment transfers, ensuring adherence to controls designed to mitigate fraudulent payment activity, sanctions (OFAC) violations, and unnecessary risk while meeting established deadlines. Identify opportunities for improving department procedures, work cross-functionality with other stakeholders to implement necessary updates, and educate the team on procedural changes to enhance efficiency and compliance.
• Gathering and preparing reporting for management, Audit, and other personnel as requested. Assist leadership by leveraging data analytics to create and execute strategic business initiatives. This role will involve collaborating with internal departments on change management while staying current with bank product offerings.

Qualifications include :

Compensation : Salary range for new hires is generally $88,430.00 - $109,236.00 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus / incentives earned and restricted stock.

Benefits : We offer all the important things you'd want like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company : Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.