Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Customer & Marketing Insights Analyst (Voice of Customer) - Remote

Job Description

The Customer & Marketing Insights Analyst manages market research, customer insights, and voice of customer projects and programs that yield actionable insights and recommendations. The position helps manage and support various stages of research initiatives from intake to final deliverables and presentation of results. This position collaborates with stakeholders in Marketing & Communications, Client Engagement, Sales, Product Development, Operations, and other departments.

Responsibilities

Manage research initiatives, focused on Prime’s consumer and business customer audiences

Establish cross‑functional relationships with stakeholders to help support the use of customer insights and research across the company

Collect, analyze and interpret primary and secondary research findings and connect the dots with other data to create organized deliverables that communicate key findings, actionable insights and recommendations aligned to original business need

Conduct different aspects of qualitative and quantitative research, including designing questionnaires and discussion guides, data collection and survey administration, analysis, reporting, communication and support activities, for both ongoing and ad hoc research and insights needs using department protocols and principles.

Manage survey administration and communications, including quarterly, annual, and ongoing customer surveys, competitive benchmarking surveys, and other custom surveys as required

Continually monitor, research, and identify customer and industry trends; proactively inform stakeholders via actionable insights and recommendations to help inform strategic planning and marketing efforts

Partner with research vendors on specific projects; communicate project requirements, and ensure scope, timing and quality standards are met

Other duties as assigned

Minimum Qualifications

Bachelor’s degree in business, marketing or related area of study or equivalent combination of education and / or related work experience; HS diploma or GED is required

2 years of experience in marketing, market research, customer insights, competitive insights, or related role

Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

Solid interpersonal skills with the ability to work collaboratively across different departments

Demonstrated ability interpreting project requirements and applying primary (qualitative and / or quantitative) and secondary research methodologies to meet the request

Analytical and reporting capabilities; curiosity and resourcefulness; ability to synthesize and organize research and other information into logical reports that communicate actionable insights and recommendations to stakeholders

Project management skills and detail orientation; ability to plan and organize multiple projects and tasks with competing deadlines

Solid oral and written communication skills with experience presenting

Business acumen or strong learning agility

Proficient in Microsoft Office including Word, PowerPoint, and Excel

Preferred Qualifications

PBM or healthcare experience

Experience with Qualtrics or other survey platform

Potential pay for this position ranges from $66,000.00 - $106,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLCis proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.

At Prime Therapeutics (Prime), we are a different kind of PBM. We’re reimagining pharmacy solutions to provide the care we would want for our loved ones. That purpose energizes our team and creates limitless opportunities to make a difference.

We know that people make all the difference. If you’re ready for a purpose-driven career and are passionate about simplifying health care, let’s build the future of pharmacy together.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.

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