Talent.com
Senior Director of Retention
Senior Director of RetentionEveryday Dose Inc. • Austin, TX, US
Senior Director of Retention

Senior Director of Retention

Everyday Dose Inc. • Austin, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [filters.remote]
  • [filters_job_card.quick_apply]
[job_card.job_description]

Most people start their mornings with coffee that leaves them jittery, crashing, and running on empty. Everyday Dose exists to fix that because people deserve a morning ritual that actually feels good. We make functional coffee, matcha, and creamers that deliver calm energy, steady focus, and real well-being. No crash, no jitters, no gut issues. After serving more than 1.3 million customers and expanding into national retail, we’re hiring driven, thoughtful people who want to help redefine how the world starts its day at scale.

Everyday Dose is seeking a Senior Director of Retention to architect and scale the entire post-purchase experience across lifecycle, CRM, subscription, and loyalty. You will own LTV, churn reduction, subscription optimization, and all customer journeys after purchase. This is a hands-on, high-impact role for a retention expert who loves data, psychology, experimentation, and building systems from the ground up.

You will lead a lean but high-output team (3-6 people) and partner deeply with Growth, CX, Product, and Brand.

What You’ll Do

    • Full retention strategy and roadmap
    • Lifecycle architecture across email, SMS, portal, and product
    • Subscription economics and optimization
    • Predictive churn modeling
    • Activation and time-to-value improvements
    • Churn reduction initiatives
    • All retention experiments and A/B tests
    • LTV modeling and reporting
    • Customer segmentation and personalization
    • Cross-sell and upsell pathways for new SKUs

KEY RESPONSIBILITIES

Lifecycle & CRM

  • Build and manage all lifecycle flows (post-purchase, education, renewal, winback)
  • Oversee list health, segmentation, and deliverability
  • Develop monthly retention campaigns and calendar

Data & Analytics

  • Create LTV and churn dashboards
  • Lead cohort analysis by SKU, acquisition source, and persona
  • Partner with analysts to uncover retention opportunities

Subscription Experience

  • Lead Skio optimization
  • Redesign cancellation flow and save logic
  • Personalize in-portal UX
  • Deploy pause/skip features and predictive triggers

Cross-Functional Leadership

  • Work with CX to reduce avoidable tickets
  • Partner with Brand on retention storytelling
  • Work with Ops to avoid stockouts that drive churn
  • Guide Product using customer behavior insights

Requirements

  • 10+ years in lifecycle, CRM, retention, or subscription strategy
  • 3+ years leading teams
  • Strong analytical, technical, and behavioral psychology skills
  • Experience improving retention curves significantly
  • Hands-on experience with Skio, Klaviyo, Iterable, or similar
  • Exceptional collaboration skills
  • Startup/scale-up DNA
  • Comfortable owning $20M–$50M+ revenue levers

Benefits

COMPENSATION

  • Competitive base, bonus, and equity package
  • Comprehensive health, vision, dental
  • Unlimited PTO
  • Remote-friendly role
[job_alerts.create_a_job]

Senior Director of Retention • Austin, TX, US

[internal_linking.similar_jobs]

Director/Sr. Director/Vice President - RWD Subject Matter Expert (SME)

NorstellaAustin, TX, United States
[job_card.full_time]

Director/Vice President - RWD Subject Matter Expert (SME).Location: Remote, United States.Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improv...[internal_linking.show_more]

 • [job_card.promoted]

Senior Director - Hybrid Cloud R&D & Delivery

IDERA SoftwareAustin, TX, United States
[job_card.full_time]

A leading software company is seeking an experienced Senior Director R&D to oversee a distributed engineering team for their cloud-based SaaS platform.The ideal candidate will have extensive experi...[internal_linking.show_more]

 • [job_card.promoted]

Executive Director, Dialysis Services - San Antonio, TX (Relocation Assistance Available)

University Health CareersAustin, Texas, US
[job_card.full_time]

About University Health : At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation.Our team embodies a strong comm...[internal_linking.show_more]

 • [job_card.promoted]

Development Director

TradeJobsWorkForce78779 Austin, TX, US
[job_card.full_time]

Development Director Job Duties: Implement and execute annual fundraising plan to meet fundraising goals.Provide leadership to development team.Prepare and present regular reports on progress towar...[internal_linking.show_more]

 • [job_card.promoted]

Director of Perishables & Retail Operations

H-E-BAustin, TX, United States
[job_card.full_time]

A leading retail company is seeking a Central Market Perishables Director to oversee operations in multiple departments, including Produce, Bakery, and Deli.The ideal candidate will possess strong ...[internal_linking.show_more]

 • [job_card.promoted]

Hotel Director of Operations

AT&T Hotel & Conference CenterAustin, TX, US
[job_card.full_time]
[filters_job_card.quick_apply]

The Director of Operations (Hotel) will coordinate and oversee all aspects of the rooms division as well as Loss Prevention, and Custodial department (Rowling Hall) in order to obtain maximum effic...[internal_linking.show_more]

Senior Director for Career and Professional Development

St Edwards UniversityAustin, TX, USA
[job_card.full_time] +1
[filters_job_card.quick_apply]

Senior Director for Career and Professional Development.Career and Professional Development.Edward's University of Austin, Texas invites applications for the position of Senior Director for Career ...[internal_linking.show_more]

Director of Patient Care Services

Acara HealthcareAustin, TX, United States
[job_card.full_time]

Acara Healthcare, one of the largest providers of quality in-home health care in the state of Texas is seeking an innovator and leader as a Branch Director.Acara Healthcare’s Personal Care provides...[internal_linking.show_more]

 • [job_card.promoted]

Director of Renal Services - San Antonio, TX (Relocation Assistance Available)

University HealthPflugerville, Texas, US
[job_card.full_time]

About University Health : At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation.Our team embodies a strong comm...[internal_linking.show_more]

 • [job_card.promoted]

Director of Commericalization

Nulixir Inc.Austin, Texas, US
[job_card.full_time]

Own market expansion and revenue execution at the fastest‑growing company in food & beverage.You’ll be our tip of the spear—testing, learning, shipping, and delivering results weekly.Do not pass up...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Regional Lead/ Capture Services

BuildotsAustin, Texas, US
[job_card.full_time]

The Regional Lead is responsible for overseeing capture operations across a defined geographic region.This role combines hands-on site experience with operational leadership, vendor management, and...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Director of Renewals

Idera, Inc.Austin, TX, US
[job_card.full_time]
[filters_job_card.quick_apply]

B2B software tools that technical users trust most.Our portfolio spans database administration, application development, DevOps, and data management.Idera continues to grow rapidly through both org...[internal_linking.show_more]

Executive Director, Dialysis Services - San Antonio, TX (Relocation Assistance Available)

University HealthAUSTIN, Texas, United States
[job_card.full_time]

At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation.Our team embodies a strong commitment to excellence, and ...[internal_linking.show_more]

 • [job_card.promoted]

Regional Clinical Director (Dental Services, TX & FL)

Novaris SearchAustin, TX, United States
[job_card.full_time]

The Regional Clinical Director (RCD) serves as a senior clinical leader overseeing dental care delivery, provider performance, and clinical quality across multiple practice locations.The RCD ensure...[internal_linking.show_more]

 • [job_card.promoted]

Director, Enterprise Partnerships & Revenue (Remote)

Union Square ConsultingAustin, TX, United States
[filters.remote]
[job_card.full_time]

A consulting firm is seeking a Director of Business Development to join their executive leadership team.This remote position requires a seasoned salesperson to manage relationships with top PE and ...[internal_linking.show_more]

 • [job_card.promoted]

Director Of Instructional Design Training Operations - Remote

Maximus Inc.Austin, TX, United States
[filters.remote]
[job_card.full_time]

We are seeking a Strategic and Visionary Learning & Development Director to lead the development and implementation of enterprise-wide learning strategies and scalable instructional ecosystems.This...[internal_linking.show_more]

 • [job_card.promoted]

Director of Renal Services - San Antonio, TX (Relocation Assistance Available)

University Health CareersAustin, Texas, US
[job_card.full_time]

About University Health : At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation.Our team embodies a strong comm...[internal_linking.show_more]

 • [job_card.promoted]

Director of Growth (Remote)

Rugiet HealthAustin, TX, United States
[filters.remote]
[job_card.full_time]

About Rugiet :Rugiet is a fast-growing, direct-to-consumer telemedicine company revolutionizing men's and women's health.We are committed to democratizing access to best-in-class compounded medicat...[internal_linking.show_more]