Trainer

Job Description

The Dealer Strategy and Enablement Team is driving the adoption of Connected Services throughout the Ford Dealer network. Ford has introduced several services including BlueCruise, Connectivity Package, Security Package, Mustang Mach-e Performance Upgrade, all designed to enhance the customer experience and maximize the value of Ford's connected vehicle services. This project focuses on training and supporting the top 180 dealers nationwide to drive activation for available trials and the sales of One-Time Purchase (OTP) options like BlueCruise, Mustang Mach-e Performance Upgrade, and Ford Connectivity Package. We are seeking highly motivated and experienced Connected Services Field Trainers to play a critical role in this initiative.

Position Summary :

The Connected Services Field Trainer will be responsible for delivering targeted training and consulting to assigned top-performing Ford dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services, including OTP options. This role requires a strong understanding of connected vehicle technology, excellent communication and training skills, and a proven ability to drive results. You will work closely with dealership staff, Ford field representatives, and the program team to achieve program objectives.

Position Summary :

The Connected Services Field Trainer will be responsible for delivering targeted training and consulting to assigned top-performing Ford dealerships. You will empower dealership personnel with the knowledge, tools, and skills necessary to effectively sell, activate, and support connected services, including OTP options. This role requires a strong understanding of connected vehicle technology, excellent communication and training skills, and a proven ability to drive results. You will work closely with dealership staff, Ford field representatives, and the program team to achieve program objectives.

Responsibilities :

• Training & Development :

Deliver engaging and effective training sessions to dealership sales, finance, and service personnel on all aspects of Ford's connected services, with a specific focus on the security and connectivity packages and OTP options.

Conduct regular in-person and virtual visits to assigned dealerships to provide ongoing consulting and support.

Track dealer progress toward activation and OTP sales targets.

Maintain open communication with dealership personnel, Ford field representatives, and the program team.

Gather dealer feedback and identify opportunities to improve training materials and program processes.

Qualifications

Benefits :

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.