Account Manager

City Wide Facility Solutions in Towson, MD is on the lookout for an enthusiastic Account Manager or as we also call it Facilities Solutions Manager (FSM) who is eager to propel business growth while also nurturing their own professional development in a lively, fast-paced setting. We provide a competitive base salary along with an enticing commission structure and a robust benefits package for the ideal candidate.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry. We are a sales and management company providing a single-source solution for all building maintenance services, both internal and external. With over 115 locations nationwide, City Wide offers the strength and stability of a large organization while continuing to grow in markets across the country. We lead by modeling our core values of relentless customer service, growth mindset, and hustle. We're interested in individuals looking for a career, not just a job, and we're passionate about promoting from within. We are a high-energy group within a collaborative, inclusive, and fun environment that rewards performance.

• Key Responsibilities:
• Client Relationship Management: Cultivate and expand client relationships, ensuring high retention rates and exploring opportunities for service diversification and expansion.
• Operational Excellence: Oversee the delivery of services across all client sites, maintaining the highest standards of quality and compliance, and manage contractor relationships including hiring, negotiation, and performance assessments.
• Strategic Problem Solving: Address and resolve client concerns, coordinate site visits, and develop strategic solutions to enhance client satisfaction and operational efficiency.
• Technology and Reporting: Utilize City Wide’s CRM to manage client interactions, service schedules, and performance reporting, ensuring all data is leveraged to improve service delivery.
• Ideal Candidate:
• Proven background in account management, sales, or a similar field within the service industry.
• Strong leadership skills with experience in managing diverse teams.
• Excellent problem-solving, organizational, and communication skills.
• Technologically adept with experience in CRM systems preferred.
• Motivated by a fast-paced, results-driven environment.

• Compensation:
• Base Salary: $70,000 with the potential for significant On Track Earnings of $110,000+ based on performance.
• Additional Benefits: Comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.

• Performance Metrics for Success: At City Wide Facility Solutions, we believe in transparency and clarity in how we measure success. As a Facility Solutions Manager, your performance will be evaluated against several key metrics that are crucial for the growth and satisfaction of our clients and the prosperity of our branch. These include:
• Client Retention: Aim to maintain a client retention rate of 96-98%. High retention rates reflect superior service and client satisfaction.
• Revenue Growth: You are expected to generate extra service (ES) sales, with specific targets set based on your defined territory.
• Quality Assurance: Conduct and report on detailed quality control inspections to ensure all services meet our high standards.
• Operational Excellence: Manage service delivery effectively, ensuring compliance with client and company standards.
• Team Management: Lead and develop your team, ensuring high performance and adherence to company protocols.

Requirements

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation.

Benefits

Benefits

• Mileage reimbursement
• Cell Phone reimbursement
• 401k
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• 6 Paid Holidays