Client Operation Analyst

The Client Operations Analyst is responsible for supporting client-facing operational processes, analyzing performance data, and ensuring seamless service delivery across accounts. This role serves as a bridge between clients, internal operations teams, and leadership by monitoring workflows, identifying efficiency opportunities, and resolving operational issues. The Client Operations Analyst contributes to client satisfaction, retention, and long-term business growth in a fully remote environment.

This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.

Key Responsibilities

Analyze client operational data to identify trends, risks, and performance opportunities

Support onboarding and implementation processes for new clients

Monitor service-level agreements (SLAs) and ensure contractual compliance

Prepare operational reports, dashboards, and client performance summaries

Collaborate with internal departments to resolve operational challenges

Track key performance indicators (KPIs) related to client engagement and service delivery

Support process improvements that enhance client satisfaction and operational efficiency

Participate in client meetings to provide operational insights and updates

Maintain accurate documentation of client processes and workflows

Assist in developing standardized operating procedures (SOPs)

Required Qualifications

Bachelors degree in Business Administration, Operations Management, Finance, Data Analytics, or related field

2–5 years of experience in client operations, business analysis, customer success, or operational support roles

Strong analytical and problem-solving skills

Proficiency in Microsoft Excel and data reporting tools

Excellent written and verbal communication skills

Ability to manage multiple priorities and deadlines

Experience working in a remote or distributed team environment

Preferred Qualifications

Experience with CRM systems (Salesforce or similar platforms)

Familiarity with data visualization tools (Power BI, Tableau, or similar)

Knowledge of process improvement methodologies (Lean, Six Sigma, etc.)

Experience in SaaS, financial services, healthcare, or professional services industries

Strong stakeholder management skills

Compensation

Annual Salary Range : $65,000 – $85,000 USD , based on experience, analytical expertise, and industry background

Performance-Based Bonus : Eligible based on company and operational performance

Benefits

Comprehensive medical, dental, and vision insurance

401(k) retirement plan with employer matching

Paid time off, paid holidays, and sick leave

Life, short-term, and long-term disability insurance

Flexible remote work arrangement

Professional development and training reimbursement

Employee wellness and assistance programs

Work Authorization & Residency Requirement

Must be legally authorized to work in the United States

Must currently reside within the United States

Applications from candidates outside the U.S. will not be considered