Enrollment and Billing Representative

Job Posting

Company: United Concordia Dental

Job Summary: This job is responsible for enrollment and billing activities for the membership, enrollment & billing department. Performing membership and billing activities for clients and/or members. Duties include verifying enrollment status, making changes to records, addressing enrollment questions or concerns, resolving membership and billing issues, and accessing/updating enrollment and billing databases.

Essential Responsibilities

• Communicate effectively with internal and external contacts to promptly resolve discrepancies in membership and billing information and to promptly provide accurate responses to written, telephone and online inquiries
• Process and maintain membership data. Manage multiple production oriented tasks and responsibilities.
• Perform various billing, accounts receivable, and reconciliation activities.
• Create and distribute membership/billing materials and communications to clients/members.
• Ensures acceptable service levels, metrics, and/or other performance guarantees are met.
• Conduct research to ensure issue resolution.
• Other duties as assigned or requested.

Work Hours: 11:30 AM - 8:00 PM EST

Citizenship Requirement: Must be a US Citizen

Work Environment: This position operates within a call center environment.

Education

Required: High school diploma / GED

Substitutions: None

Preferred: Associates Degree in Business or a related field OR Bachelor's Degree in Business or a related field

Experience

Required: 3 years of related, progressive experience (exempted experience requirements effective August 2016) Experience using Microsoft Office Applications Experience in Billing/Enrollment and/or Customer Service

Preferred: Prior finance related experience Prior healthcare industry experience Prior Enrollment and Billing experience

Licenses or Certifications

Required: None

Preferred: None

Skills

Strong financial aptitude Solid customer service/phone skills Attention to detail Organizational skills 10-key data entry with both quality and speed Basic accounting knowledge and ability to reconcile enrollment and/or payment information Proven ability to analyze and resolve problems Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards. Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. Ability to take direction and to navigate through multiple systems simultaneously. Ability to maintain composure under stressful and fast-paced conditions.

Language (Other than English): None

Travel Requirement: 0% - 25%

Physical, Mental Demands and Working Conditions

Position Type: Remote Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never

Pay Range Minimum: $19.27 Pay Range Maximum: $27.42 Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

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