Patient Experience Manager 3

Patient Experience Manager 3

Join Sodexo as a Patient Experience Manager 3. Make a measurable impact across a leading healthcare network. Are you a leader passionate about patient satisfaction, driven by data insights, and ready to inspire teams? Sodexo is seeking a highly engaging and data-savvy Patient Experience Manager 3 to support our key partnership with Lehigh Valley Health Cedar Crest in Allentown, PA.

This is a dynamic, client-facing role where your expertise will directly shape the quality of life for patients and families across the entire Lehigh Valley Health Network. In this role, you will be the primary resource for driving patient satisfaction and improving the overall patient experience across 12 hospital locations. This involves a strong focus on on-the-floor coaching and training to elevate frontline service.

Why Choose Sodexo?

At Sodexo, we are passionate about improving the Quality of Life for everyone we serve. In this critical role, you will have the unparalleled opportunity to directly shape the patient experience across a large, respected, and highly innovative healthcare system.

Ready to turn data into dedicated patient care? Apply Today!

What You'll Do

Data-Driven Leadership : Serve as the network expert, analyzing Press Ganey results and other metrics. You will be responsible for translating complex data insights into clear, actionable strategies and compelling narratives to tell the "patient experience story."

Client & Stakeholder Communication : Confidently attend client meetings to present on patient satisfaction trends, results, and recommendations, utilizing strong PowerPoint presentation skills.

On-Site Coaching & Training : Work "elbow to elbow" with site teams and frontline staff (Hosts / Hostesses) across the network. Your focus will be on coaching, training, performing audits, and teaching core service competencies that align with HR and operational standards.

Strategic Focus : Guide site teams on priority areas and rally efforts to strengthen patient-centered service, with the flexibility to shift focus to areas of greatest need within the regional network.

Professional Engagement : Maintain a highly professional, positive, and engaging presence while collaborating with both clients and internal Sodexo teams.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

We are seeking a proactive and inspiring professional with a strong background in improving service quality within complex environments.

Experience : Strong background in Patient Experience Management, Healthcare Operations, or Hospitality Leadership is required.

Data Mindset : Proven ability to pull, analyze, and format data to create clear, actionable insights and strategic recommendations.

Communication Excellence : Excellent presentation and communication skills, with a proven ability to speak confidently and persuasively to clients and leadership teams.

Inspiration & Drive : A high level of professionalism, engagement, and the ability to inspire and motivate others around the patient experience mission.

Flexibility & Travel : Willingness to travel frequently across the regional hospital network to provide hands-on support.

Schedule : Generally follows a MondayFriday, daytime schedule (approx. 8 : 00 AM5 : 00 PM), with occasional evening or weekend activity participation as requested.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement : Bachelor's degree or equivalent experience. Minimum Functional Experience : 3 years.