Entry Level Communications Agent

Entry Level Communications Agent

We are seeking a motivated and enthusiastic Entry Level Communications Agent to join our dynamic team. This is an exciting opportunity for individuals looking to kickstart their career in communications and customer relations. As an Entry Level Communications Agent, you will play a pivotal role in bridging the gap between our organization and our diverse clientele.

Key Responsibilities

Act as the first point of contact for customer inquiries and communications.

Manage incoming communications via phone, email, and chat in a professional manner.

Provide timely and accurate information to customers regarding products and services.

Document and maintain records of customer interactions and transactions.

Assist in resolving customer issues by liaising with other departments as necessary.

Support the development and implementation of communication strategies that enhance customer engagement.

Skills, Knowledge and Expertise

Bachelor's degree in Communications, Marketing, Business, or a related field preferred.

Excellent verbal and written communication skills.

Strong interpersonal skills and the ability to build rapport with customers.

Proficiency in using computer systems and software, including MS Office Suite.

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

A proactive approach to problem-solving and the desire to learn.

Benefits

Opportunities for growth and career advancement.

Paid time off and holidays.

Health, dental, and vision insurance options.

A supportive and collaborative work environment.

Training and development opportunities.

About Iris Comm Lab

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Our Hiring Process

Stage 1 : Applied

Stage 2 : Review

Stage 3 : Interview

Stage 4 : Hired

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