Operations ManagerCAIR San Francisco Bay Area • Santa Clara, CA, USA

Operations Manager

CAIR San Francisco Bay Area • Santa Clara, CA, USA

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CAIR San Francisco Bay Area is seeking a highly capable and hands-on Operations Manager to oversee and strengthen the systems that power our growing civil rights organization. This full-time, management-level position is central to ensuring CAIR-SFBA's day-to-day effectiveness and long-term sustainability.

The ideal candidate will bring significant experience in nonprofit operations and staff supervision, with expertise spanning HR, finance, facilities, IT, and compliance. They will be both a strategic thinker and a practical doer-ready to lead organizational change initiatives while also rolling up their sleeves to support everyday needs, from managing budgets and systems to pitching in on office logistics .

Title : Operations Manager

Location : Based in CAIR's Santa Clara office. CAIR staff are currently working a hybrid schedule, with three days in-person and two days remote.

Schedule Type : Full-time. Exempt. Occasional evenings and weekends required

Reporting Relationships : Reports to Executive Director . Oversees Senior Operations Coordinator and Operations Coordinator

Requirements : Must be authorized to work in the United States. Requires travel throughout the Bay Area (vehicle and driver's license required )

Duties & Responsibilities :

Leadership & Supervision

Lead and supervise Operations staff; provide oversight to other teams in managers' absence
Represent the Executive Director internally and externally when delegated
Serve on the Management Team by attending regular meetings, advising executives , and advancing strategic plan deliverables
Cultivate and maintain relationships with community leaders, board, donors, and vendors

Operations Management

Ensure smooth day-to-day functioning of the organization and facility

Manage CAIR -SFBA 's office building, assets, supplies and equipment, contracts, insurance, permits, pest control, utilities, and renovations

Oversee logistical needs for flagship programs, including budgets, permits, COIs, and security

Ensure adequate operational staffing for office and events; manage vendor contracts and records

Monitor compliance with laws and organizational policies; resolve potential issues proactively

Lead adoption of new technologies , systems, and processes; maintain operational calendar

Participate in statewide Operations Committee to align shared processes

Organizational Effectiveness

E fficiently manage departmental workflows and optimize inter-departmental communication

Improve reporting, workflows, inter-departmental communication, and planning systems

Partner with leadership to develop processes and drive organizational culture shifts

Oversee staff training budgets, professional development goals, and annual planning sessions

Anticipate and resolve organizational challenges; implement scalable controls across functions

Financial

Develop and manage annual and departmental budgets with ED, Treasurer, and managers

Oversee daily financial management , reporting, reserves, accounts, and expense processing

Coordinate with Bookkeeper, Development staff, and Programs team on audits, fundraising finances, grant budgets, donor services, and sponsorships

Manage banking relationships; implement cost-saving measures and optimize resources

Human Resources

Oversee payroll, benefits, performance management, employee records, policies, and compliance with safety and employment law

Lead recruitment, hiring, onboarding, and offboarding processes; manage career progression systems and retention strategies

Collaborate statewide on HR initiatives to enhance engagement and culture

Information Technology

Direct IT systems and infrastructure, and manage relationships and projects with technology vendors

Ensure cybersecurity, manage hardware / software upgrades, and integrate emerging tools (including responsible AI)

Marketing & Reporting

Partner with ED and Communications Manager on marketing strategies

Manage production and final review of internal and external reports

Administration

Support organization-wide planning, communications, and program delivery

Coordinate logistics for staff, management, and board meetings; annual convenings; and events

Other duties as assigned, dependent on organizational needs and employee skills. All CAIR staff are required to assist in general duties such as answering phones, weekly outreach, and other office tasks .

Required Qualifications :

Minimum five years of full-time experience directly managing organizational operations across multiple functions (e.g., HR, finance, IT, facilities, compliance); nonprofit experience strongly preferred

Demonstrated track record of supervising staff and managing cross-departmental workflows

Proven success in strategic planning, systems improvement, and organizational development at the organizational level (not only departmental or project-based)

Proficiency in using data and performance metrics to evaluate effectiveness and guide decisions

Strong analytical, problem-solving, and written / oral communication skills

Flexibility to adapt to evolving organizational priorities and a fast-paced environment

A hands-on leader : ready to pitch in on everyday tasks and work alongside the team when needed

Deep commitment to CAIR-SFBA's mission of defending civil rights and empowering immigrant communities

Preferred Qualifications :

Significant leadership experience in a nonprofit, advocacy, or mission-driven organization

Strong interpersonal skills and comfort representing the organization publicly

Experience collaborating on fundraising, donor relations, or revenue-generating partnerships

Conversational proficiency in Arabic, Farsi, Dari, Pashto, or Urdu

Compensation & Benefits :

Compensation in the range of $93,000-112,000 annually,  commensurate  with experience

Fully paid Kaiser Health Insurance and Blue Cross PPO Dental Plan for employee and dependents

401 (k) plan with an employer match

12 paid holidays, 10 sick days, and 12 vacation days

To Apply : Please submit (1) a cover letter discussing your interest and relevant experience, (2) your resume; and ( 3 ) the names and contact information of three references.

CAIR-CA is an equal-opportunity employer and adheres to all federal, state, and local laws prohibiting employment discrimination.

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